JOB SUMMARY

Job Purpose
SME Banking within Standard Chartered Bank aims to provide companies in Singapore a suite of products that meets their financing and banking requirements.
As a Relationship Manager, in addition to providing team support to your counterparts, you will be expected to actively develop the accounts within your own portfolio to meet and exceed yearly sales targets as stipulated in the “Scorecard”.

You must have, or be prepared to quickly demonstrate:
•    a keen understanding of all the products available to the clients, including all cash management, trade, investments, insurance, and hedging solutions;
•    an ability to recommend and place the appropriate products to maximize the clients’ affinity to the bank;
•    an ability to structure, articulate, and recommend alternative structures in the above products, within cash and credit programs;
•    an ability to appropriately price products and recommend adjustments based on credit and other risks;
•    a deep understanding of the relationships that you manage and be able to help the businesses grow and generate consistent profits
•    an ability to place the full range of products across customers.

RESPONSIBILITIES
Job Purpose
SME Banking within Standard Chartered Bank aims to provide companies a suite of products that meets their financing and banking requirements.
As a Relationship Manager, in addition to providing team support to your counterparts, you will be expected to actively develop the accounts within your own portfolio to meet and exceed yearly sales targets as stipulated in the “Scorecard”.

You must have, or be prepared to quickly demonstrate:
•    a keen understanding of all the products available to the clients, including all cash management, trade, investments, insurance, and hedging solutions;
•    an ability to recommend and place the appropriate products to maximize the clients’ affinity to the bank;
•    an ability to structure, articulate, and recommend alternative structures in the above products, within cash and credit programs;
•    an ability to appropriately price products and recommend adjustments based on credit and other risks;
•    a deep understanding of the relationships that you manage and be able to help the businesses grow and generate consistent profits
•    an ability to place the full range of products across at least 20% of your customers.

Key Responsibilities 
Manage client relationships within your portfolio and grow revenue of these clients at a 50% compounded annual growth rate.
Ensure that you are adequately equipped to advise clients and be able to deliver the premium service expected. 

•    Manage portfolio of client relationships and ensure new revenue growth increases at the expected rate accorded in the scorecard.
•    Prospect and on-board new client relationships to grow the bank’s revenue base and include these relationships into your portfolio.
•    Market and sell a broad range of products including trade services, cash management, treasury and investment products

•    Achieve individual financial and non-financial targets while contributing towards team’s overall deliverables through:
•    effectively generating new business – identify prospects and convert in line with the Bank’s appetite
•    strategically formulating account plan – provide client needs-based solutions, and execute various banking transactions
•    Ensure that you abide by the bank’s code of conduct strictly and demonstrate alignment with the values of the bank.
•    Support your colleagues to jointly strive to grow the business and outperform as a team. 
•    Maintain a high level of professionalism in client engagement, internal stakeholder management and other business conduct

Business
To ensure a growth in your portfolio as per KPIs set in RM Scorecard.
•    Ensure Revenue Driver targets are achieved in terms of New Sales Revenue, Net New Money, FX & Investments and BANCA.
•    Ensure targets are achieved in terms of NTB submissions
•    Ensure PRR Reviews are completed timely (no overdues)
•    Ensure No relationship closure due to voluntary attrition by client 

Processes
•    Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
•    Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
•    Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth.
•    Conduct regular and timely customer due diligence (CDD) reviews
•    Ensure CDD profiles are error free for timely sign off
•    Follow and comply with AML CDD policies and procedures where applicable
•    Identify KYC issues, provide solution or escalate to line manager if necessary
•    Ensure internal / external KYC requirements are adhered to AML CDD policies and procedures
•    Timely handling of customer issues, complaints, and product enquiries in accordance with established procedures

Risk Management
•    Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers other stakeholders.
•    Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM).
•    Abide by the Group’s values and code of conduct and foster a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

•    Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees
•    Do what is right in order to avoid reputational risk and operational losses.   

Governance 
•    Ensure relevant systems and controls pertaining to the role remit are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Operational Risk, Technology and Operations, Finance and Reputation
•    Ensure adherence with the following Regulatory Compliance policies and processes (as is applicable):
•    Anti-Money Laundering (AML) and all applicable money laundering prevention procedures
•    Client Due Diligence & Related Periodic Reviews
•    Client Suitability Standards
•    Treating Customers Fairly
•    Approval & review of Credit Applications
•    Maintain Documentary standards
•    Data Confidentiality
•    Cross-Border Policy
•    Sanctions
•    Environmental and Social Risk Management (ESRM)
•    Anti-Bribery and Corruption (ABC)
•    Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
•    Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Colleagues in SME Banking and CDD teams, Product, Risk, Compliance and other support Functions and Businesses

Our Ideal Candidate
•    University Graduate
•    Minimum 3 years of relevant experience in serving business/commercial/corporate clients. Experience servicing international businesses under the cross-border context and track record in new to bank client acquisition is a plus
•    Strong compliance experience and knowledge to meet our regulatory requirements in areas of ‘Know Your Customer’ (“KYC”), ‘Anti-Money Laundering’ (“AML”), ‘Customer Due Diligence’ (“CDD”) and FATCA, CRS adherence
•    Sound product knowledge on trade, cash, lending and FX and strong understanding of local industries, supply/value chains and market environment
•    Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
•    Firm in all business guidelines and compliance issues
•    Sound knowledge of financial markets and investment products
•    Outstanding communication and presentation skills

Role Specific Technical Competencies
•    Relevant Experience in Corporate relationship management
•    Has extensive corporate client contacts
•    Excellent Cash Management Product knowledge and ability to provide transaction banking solutions
•    Good Presentation and Interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers