Job Summary

The candidate will be a member of the regional Markets Client Onboarding team for clients in Asia, Africa & Middle East, with a focus on Japan & ASEAN clients. The primary responsibility is to facilitate and complete end-to-end onboarding of Markets products, ensuring a positive client experience overall. The individual needs to be able to deal with inbound operational queries and must therefore have an all-round understanding of operations from trading through settlement and reconciliations. An understanding of Markets products and trade lifecycle would also be required. The individual will act as the primary point of contact for Japanese clients.

Key Responsibilities

Business
•    Primary point of contact for Japan clients, ensuring written and verbal communications follow cultural and business nuances. 
•    Business‑fluent to native‑level Japanese (spoken and written) is mandatory. 
•    Able to draft and review formal Japanese business emails and documents.
•    Facilitate and complete end-to-end onboarding of Markets products via execution of processes and working closely with stakeholders, getting clients to the point of ready-to-transact as quickly as possible. 
•    Ensure efficient and timely setup of Markets products for clients by:
•    Understanding client’s onboarding request in terms of operational requirements relating to (but not limited to) product, booking location, entity contracted with etc and ensuring that appropriate data and documentation are collected from clients.
•    Understanding regulatory due diligence requirements relating to MiFID, EMIR, Dodd Frank and other applicable regulations and ensure appropriate data and documentation are collected from clients.
•    Managing the end-to-end process to orchestrate the relevant account setups and internal approvals.
•    Work with Markets Sales, CIB Relationship Managers to manage client expectations on onboarding timelines and data & documentary requirements. Identify and escalate blockages in the on-boarding / maintenance processes.
•    Collaborate with regional team members to complete all incoming workitems relating to Markets account opening and/or amendment 

Change
•    Targeted Improvements in Client Experience
•    Partner with RMs, Client Management, Market Sales, Operations, and other internal teams to solve client issues and identify opportunities to improve overall service for the clients.
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
•    Automation and Streamlining
•    Drive continuous improvement in terms the process efficiency and/or risk minimization.
•    Drive initiatives to improve global consistency in implementation of Global Markets model in framework, processes, documentation and data quality

People & Talent
•    Develop and implement a personal learning plan with team manager, to attain necessary knowledge and competencies.
•    Successfully complete milestones as laid out in implemented personal learning plan. 

Regulatory & Business Conduct
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Escalate or enforce compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies, and regulations.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Commit to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
•    All Markets Operations functions
•    Markets Sales
•    Markets COO
•    Client Coverage RMs and Client Managers
•    Legal & Compliance 
•    Other CIB or Bank teams as required to support client initiatives

Our Ideal Candidate

 Our Ideal candidate

•    3+ years experience in Onboarding (ex. KYC) and/or Client Management roles
•    Adequate understanding of Markets financial products 
•    Prior experience in broker, securities firms, or onboarding 
•    Written and spoken Japanese as the role will be working closely with the Japan market 
•    Mindset of continual learning 
•    Ability to engage and build rapport with internal stakeholders
•    Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
•    Strong drive to deliver
•    Basic understanding of the various regulatory regimes globally, including MiFID, EMIR, Dodd Frank
•    Singapore based role; candidates must be willing to work with flexibility to support Japan time zone.
•    Prior experience working in Japanese firm or with Japanese clients is a plus

Role Specific Technical Competencies

•    Manage Conduct 
•    Manage Risk
•    Operational Functions
•    Products and Services
•    Service Excellence
•    Regulatory Environment - Financial Services 

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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