Role Responsibilities

• Pre-process & verify trade transactions according to the individual delegated authority, laid down procedures and standard of service
• Understand fully the Service Level Agreement (SLA) Offered to customers Signed between the Country Trade Operations and Global Business Services (GBS), giving full support to achieving it.
• To ensure all trade transactions are accurately processed (by GBS) / verified in accordance with the customers’ instructions and according to the bank’s operational instructions, procedures and policies and neither the customer nor the Bank is at risk.
• To maintain all quality standards to ensure customers total needs are met and that continued effort is made to exceed the customers’ expectations.
• Understand the risks associated with Products Processing and ensure that they are minimized.
• Ensure full awareness of the responsibilities for Trade Policies, Group Policies / GDOI relating to Operations matters
• Observe and analyze workflows to identify system disruptions that impact turnaround time and initiate actions to resolve.
• Responsible for escalation of tier 2 client transactions from GBS & Country Business Teams. Take ownership of escalated items through to resolution.
• To provide subject matter expertise to Client Operations team for Tier 1 clients including direct interaction with clients and internal teams as required.
• Responsible for Policy and Procedure Management across Trade Operations including:
  • Generic Product Program and Country Product Addendum
  • Group DOI & circulars.
  • Country DOI’s.
  • Sanctions policy & procedures 

• Exercise governance for tier 2 clients to ensure overall service standards are met for transactions and enquires which are undertaken in GBS Trade Operations
• Guidance on subject matter in case of referral from Branches and GBS processing teams and liaise with stakeholders and Group Product Owner.
• Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
• Support and assist Head, Product Operations Open Account to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

Our Ideal Candidate

Skills & Experience

• 3+ years of experience in one or more Trade Finance products such as Import / export LCs, Guarantees and Open Accounts, etc
• Ability to work independently.
• Problem solving skills.
• Good written and oral communication skills
• Ability to use common MS Office applications.

Qualifications

Diploma or degree holder 

Role Specific Technical Competencies

• Products + Processe
• Business Governance and Support
• Business Partnering
• Trade Experience 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers