Job Summary

We are seeking a strategic and analytical professional to lead Strategic Initiatives and productivity for the Group Collections & Recoveries function. This role will be responsible for driving initiatives for operational efficiency, implementing digital transformation strategies, optimizing cost structures, and shaping the long-term strategic direction across multiple markets. A key component of this role involves providing insights, reports, and dashboards for senior management, ensuring data-driven decision-making and clear communication of key insights

Key Responsibilities

Strategy*

1. Lead and execute transformation projects across multiple markets to enhance collections efficiency and effectiveness. Define and monitor key performance indicators (KPIs) for Collections & Recoveries across different markets.
2. Collaborate with in-country collections team to drive initiatives such as digital collections adoption, agency optimisation and regulatory alignment.
3. Develop benchmarking frameworks to compare market performance and drive best practices. Ensure standardisation and scalability of collection strategies across regions
4. Identify and rollout process improvements, leveraging data analytics and automation to enhance collection effectiveness.
5. Prepare comprehensive performance reports and executive dashboards for senior leadership.

Business*

1. Develop high-impact dashboards to communicate performance trends, cost management insights, and strategic recommendations.
2. Translate complex financial and operational data into compelling visuals and narratives for executive decision-making.
3. Design and maintain executive dashboards, leveraging tools like Power BI or Tableau for real-time reporting. Ensure consistency, clarity, and data accuracy in all reports and presentations shared with key stakeholders.

Risk Management*

The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures.

Governance*

1. To ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country, Group Collections and the overall OR framework.
2. To ensure good control mechanisms are in place by at least quarterly governance forum with Team Leads and to ensure satisfactory audit clearance.
3. To support the regular submission for CST, KCI, etc. Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards.
4. Work with GIA & Country teams to ensure that conduct of Internal Audits & Peer Reviews are undertaken seamlessly & identified issues are resolved timely.

Other Responsibilities. 

Embed Here for good and Group’s brand and values.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

• 10+ years of experience in collections strategy, recovery management or related areas, with a strong focus on global or multi-market environments. Knowledge of Business Banking segment preferred.
• Bachelor's or master’s degree in finance, Economics, Business, or a related field.
• Strong analytical skills, with experience in leveraging data to drive insights and decision-making.
• Excellent leadership and stakeholder management skills.

Role Specific Technical Competencies

• SAS/SQL knowledge
• Strong analytical skills
• Understanding about collection strategy and banking operation 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers