Job Summary

This role could be based in Singapore/Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

Supply Chain Management (SCM) is responsible for the commercial oversight, performance management, and risk governance of the Bank’s third party ecosystem.

The Professional Services portfolio includes Management Consultancy, Legal Services, Audit, Insurance and other specialist professional services. The Strategic Supplier Relationship Manager (SSRM), Professional Services role will initially focus on the Bank’s strategic Management Consultancy suppliers, working closely with the Bank's nominated executive sponsors at MT and MT-1 level.

The Strategic Supplier Relationship Manager (SSRM), Professional Services is responsible for maximising enterprise value from the Bank’s most strategic Professional Services suppliers through executive engagement, strategic governance, relationship leadership, innovation enablement and risk-informed partnership management.

Acting as the primary strategic interface between the Bank and designated Strategic Suppliers, the SSRM develops and executes long-term supplier strategies that align supplier capabilities with the Bank’s business objectives, transformation agenda, risk appetite and regulatory obligations. The role is accountable for the overall health of strategic supplier relationships, ensuring strong executive sponsorship, effective governance, measurable value realisation, continuous improvement and alignment of mutual strategic priorities.

The successful candidate will influence senior stakeholders across the organisation and within supplier executive teams, driving collaboration, innovation, resilience and sustainable business outcomes.

They will serve as a trusted adviser to internal stakeholders and supplier leadership, ensuring the Bank derives maximum strategic, commercial, operational and risk-management value from its most important external partnerships.

Through leadership of strategic supplier plans, executive governance forums, relationship health assessments and value-realisation initiatives, the SSRM will strengthen supplier partnerships that support the Bank’s long-term growth, operational resilience and competitive advantage.

Key Responsibilities

Strategy
•    Act as the primary executive point of contact for designated Strategic Professional Services Suppliers, maintaining strong, collaborative, and value based relationships.
•    Formulate and implement comprehensive strategies for Standard Chartered’s Strategic Professional Services Suppliers aligned with overall business objectives, demand management, and contractual obligations.
•    Identify and evaluate potential new Strategic Suppliers.
•    Develop and maintain strong, collaborative relationships with designated Strategic Suppliers - fostering a culture of partnership and mutual growth, identifying opportunities for innovation and value creation.
•    Drive joint business planning sessions, strategy setting, performance reviews, innovation pipeline, and continuous improvement initiatives with the designated Strategic Suppliers.

Performance Management & Optimization:

•    Accountability for relationship health indicators (trust, responsiveness, strategic alignment, quality of engagement)
•    Coordinate senior leaders / executive sponsors meetings agenda and content, aimed at identifying value generation opportunities and strategic alignment with the Bank.
•    Establish, monitor and report supplier KPIs, scorecards and service performance for designated Strategic Supplier, working closely with the Contract Management Services team, contract owners and executive sponsors. 
•    Lead root cause analysis for Strategic Suppliers for long term or material performance issues and implement corrective actions.
•    Identify and drive cost reduction / value generation opportunities, value engineering initiatives, and supply chain efficiencies with the designated Strategic Suppliers.
•    Ensure sustainability and ESG related commitments are embedded, monitored, and reported where applicable

Risk Management:
•    Proactively identify and assess supply chain risks, developing mitigation strategies to ensure business continuity.
•    Proactively identify and assess relationship driven risks (e.g. erosion of trust, supplier disengagement, misaligned incentives)
•    Monitor geopolitical, economic, and industry trends that could impact the Strategic Supplier performance or availability.
•    Ensure contingency and resilience plans for critical services are of the highest quality
•    Exercise senior judgement in identifying, escalating, and mitigating material third party risks, ensuring alignment between regulatory obligations, service resilience, and commercial outcomes.
•    Maintain high standards of data quality across Strategic Supplier metadata. 
•    Support delivery of regulatory and audit obligations related to the Strategic Supplier portfolio.

People & Talent
•    Act as a subject matter expert on Strategic Supplier capabilities and market dynamics, with deep understand of the related industry and key providers.
•    Facilitate effective communication and problem-solving between business teams and Strategic suppliers.
•    A recognised relationship leader and coach, setting best practice for strategic supplier engagement across SCM

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Group Management Team
•    Management Consultancy Clearing House Committee
•    SCM Management Team
•    Global category leads and contract owners
•    Strategic Supplier Global Account teams 
•    CFOs, finance
•    Risk Heads 
•    Group Internal Audit
•    SSRM team across Tech/non-Tech categories

Our Ideal Candidate

•    10+ years of relevant experience in a relationship-management role, such as Business or Banking Partnership Management, strategic account management, client relationship management, supplier relationship management or vendor management.
•    Proven experience building, repairing, and sustaining complex relationships with senior executives and navigating competing stakeholder priorities. 
•    Strategic Supplier Relationship Management / Executive Relationship Leadership
•    Strategic thinking & decision making at functional, project, relationship and vendor level
•    Comprehensive and demonstrable knowledge and direct experience of vendor management and procurement and associated processes in large complex multi-national organisations preferably in the Finance Sector
•    Strategic context with ability to work collaboratively within the Team and the Bank in formulating strategies involving vendor management and suppliers to deliver business value
•    Strong influencing skills to work with range of internal stakeholders and Suppliers – with an ability to operate in complex multi-organisation, multi-country and multi-cultural environments
•    Strong presentation and communication skills, at all levels of the organisation and into supplier organisations
•    Ability to research, document, develop and manage Strategic relationships using both objective and subjective metrics
•    A clear commitment to SCB values and the ability to incorporate those into all aspects of corporate life
•    Strong knowledge of Management Consulting market and demonstrated experience managing complex strategic relationships across multi-country organisations.
•    Advanced commercial / business acumen
•    Self-motivated and confident with the enthusiasm and determination to succeed
•    Education: Degree Or Equivalent Qualifications
•    Languages: Business Communication

Role Specific Technical Competencies

•    Strategic Supplier Relationship Management
•    Vendor Management and Governance
•    Commercial Strategy and Value Realisation
•    Executive Stakeholder Management
•    Third-Party Risk and Operational Resilience
•    Supplier Performance, Data and Insight 

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.