Job Summary
Supply Chain Management (SCM) provides commercial oversight, performance management, and risk governance across the Bank’s global third party ecosystem.
The Strategic Supplier Relationship Manager (Technology) is accountable for shaping and managing executive level, value based partnerships with the Bank’s most strategic technology suppliers. Operating at senior stakeholder level across Technology & Operations, this role drives strategic alignment, commercial value, performance optimisation, and risk resilience across the technology supply base.
Key Responsibilities
Strategy
• Serve as the primary executive interface for designated Technology Strategic Suppliers.
• Define and execute supplier strategies and joint business plans aligned to Technology priorities, demand outlook, contract frameworks, and risk appetite.
• Build long term, high trust partnerships focused on value creation, innovation, and mutual growth.
• Lead senior level governance, performance forums, and escalation management with suppliers and internal stakeholders.
Performance Management and Contract Governance
• Own end to end performance management for assigned Strategic Suppliers, including KPIs, scorecards, and executive reviews.
• Drive commercial optimisation, cost reduction, value engineering, and productivity initiatives in partnership with Technology, Finance, and suppliers.
• Lead root cause analysis and corrective action plans for material or persistent performance issues.
• Ensure sustainability and ESG related commitments are embedded, monitored, and reported where applicable
• Provide oversight of contract performance, obligations, and compliance on both sides.
• Partner closely with Technology Legal, SCM Category Management, and Finance to support negotiations, renewals, and major commercial decisions.
• Ensure commercial decisions balance cost, resilience, scalability, and long term value
Risk Management
• Proactively identify and manage third party, concentration, operational, and geopolitical risks associated with Strategic Suppliers.
• Ensure contingency and resilience plans for critical services are of the highest quality
• Ensure full alignment to SCB third party risk management policies, regulatory expectations, and audit requirements.
• Maintain high quality supplier master data and metadata, supporting governance and regulatory reporting.
People and Talent and Stakeholder Partnership
• Act as a trusted advisor to Technology CIOs, Global Category Leads, and senior stakeholders.
• Enable effective collaboration between Technology teams and Strategic Suppliers, translating business needs into clear supplier outcomes.
• Contribute thought leadership on supplier strategy, market dynamics, and innovation trends
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Technology CIOs and senior Technology leadership
• Strategic Suppliers – Global Account Teams
• Global Category Leads and Managers
• Technology & Operations Finance
• Technology Legal and Commercial teams
• Risk and Compliance stakeholders supporting T&O
• Group Internal Audit
Our Ideal Candidate
• 10+ years of experience in strategic vendor / supplier relationship management, preferably within Technology and Financial Services.
• Proven track record managing senior, complex, global suppliers in large, matrixed organisations.
• Strong commercial capability, including negotiation, value realisation, and contract governance.
• Demonstrated ability to operate with credibility at executive level, influencing diverse senior stakeholders.
• Deep understanding of technology supply markets, sourcing models, and vendor economics.
• Experience navigating risk, regulatory, and audit environments within a global financial institution.
• Highly effective communicator with strong executive presence and structured thinking.
• Bachelor’s degree in Information Technology or a related field
• Membership: CIPS or Similar
Role Specific Technical Competencies
• Negotiation Skills
• Commercial Skills
• Strategic Mindset
• Stakeholder Management
• Project Management
• Excel Skills
What we offer
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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