Job Summary

Standard Chartered Services Limited (hereafter referred to as ‘SCSL’) is a non-regulated entity which hosts Group Technology resources, manages Group Technology contracts, and owns Group Technology software, hardware, and work-in-progress assets. SCSL is incorporated in the United Kingdom with branches in Singapore and Hong Kong.  SCSL consists of over 2,500 people across three markets, 1,200+ third party contracts with c.$0.8bn run costs and c.$2.0bn annual investment portfolio (for technology).   This role is paramount in ensuring strong overall governance, reporting, and ongoing commercial performance of SCSL.

The SCSL Chief Operations Officer (‘SCSL COO’) key responsibilities include:

• Day-to-day operations of Technology Service Management Office
• Primary liaison between Head, Service Management Office (pan bank) and Technology 
• Direct support to Head of SCSL
• Ownership of strategic governance forums for SCSL
  Governance oversight to ensure SCSL compliance with SC Group standards, policies and guidelines

Key Responsibilities

Strategy

• As part of the Technology & Operations (T&O) Risk & Governance Management Team and the SCSL Management team, contribute to and drive the execution of strategic initiatives which align to the overall Technology and Operations strategy. Develop the SCSL scorecard and relevant performance metrics in conjunction with the SCSL Management Team, which will include clear ownership and success criteria.
• Monitor and report to the SCSL Management Team on the progress of the SCSL scorecard, and the overall commercial performance of SCSL teams in supporting the businesses by delivery client centric, effective, and efficient services.

Business

• As the accountable Senior Manager for the operation of the T&Oechnology Service Management Office:
• Have an awareness and understanding of the wider business, economic and market environment in which the group operates.
• For T-SMO scope Iinfluence the T&O delivery responses and solutions to critical business problems.
• Forge deep relationships with Technology and Operations teams to ensure understanding and alignment of T&O’s performance and delivery execution.
• Drive the development and adoption of common governance structures, frameworks, controls and protocols to be used by SCSL.
• Jointly develop a communications plan, and initiatives, with SCSL Management team and the Communications Business Partner to ensure SCSL’s performance and relevant updates are actively shared across T&O organisation.
• Prepare and collate as required the reports, management information, KPIs, and other inputs for the Technology Design Forum and or SCSL Management ne tforumsing
• Track, monitor and contribute to the overall budget management for SCSLAs part of the SCSL MT,
• Attend required forums and committee meetings

Processes

• As the accountable Senior Manager for the T&Oechnology Service Management Office (T-SMO) deliver:
• Effective design, implementation and execution of the agreed principles of the T&O echnology Service Management Office (SMO)
• Oversee the delivery of SCSL business performance and use T&O- SMO data outputs to track commercial position for SCSL.  Maintain traceability and transparency
• Ensure complete and accurate inputs to pan SMO as required 
• Maintain the transition services agreement (TSA) playbook for T&O
• Ensure all processes across SCSL comply with approved SC Group policies and procedures.
• Promote a culture of continuous process improvements and simplifications in support of client experience and risk management. 
• Work with SCSL stakeholders to ensure the maintenance and intellectual property (IP) currency of the Service Catalogue. 

People & Talent

• As part of the T&O Risk & Governance Management Team and the SCSL Management team
• Champion and act as an enterprise leader and role model of the Group’s brand, values, and culture for SCSL
• Ensure compliance with SC Group People and Performance evaluation processes
• Ensure complete and accurate inputs to SCSL Management Team as required 

Risk Management

• For T-SMO Eensure all material risks, including all risk types which affect SCSL are properly monitored, managed and where necessary escalated to relevant committees in accordance with the Group’s risk management framework. 
• Provide input into risk appetite, risk limits and risk acceptance for the SCSL as part of T-SMO  
• Anticipate risks and issues likely to have a material impact on the services provided to SCB Group and seek to manage or mitigate such risks and issues. 
• As part of SCSL MT, Pprotect and enhance the Group’s reputation and image in SCSL

Governance

• Across SCSL operations, ensure compliance with the highest standards of regulatory conduct and compliance practices as defined by internal SCB Group and external requirements.
• Understand, and balance, the Group’s objectives, and the expectations of both the home (FCA/PRA) and host (SG, HK) regulators when overseeing the Group’s operations in the country and when engaging with regulators. 
• Embed the Group’s values and code of conduct in SCSL to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture of the Group.
• Ensure SCSL follows Environmental and Social Risk Management policies & procedures.
• Ensure appropriate conduct of SCSL commercial operation through effective policies and controls, robust staff training and transparent communication.
• Perform the responsibilities assigned to a COO under relevant Group policies and procedures.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• T&O Core and Extended Management Team and their respective teams
• T&O Chief Risk Officer and respective teams
• SCSL Risk Officer
• T&O Chief Compliance Officer and respective teams
• Global Head of Audit, T&O
• SCSL Finance Controller
• T&O CFO
• T&O HR BPs and SCSL HR BP
• Service Management Office team
• Supply Chain Management
• Risk Committees, Group MT and Board Secretariat 

Our Ideal Candidate

Skills & Experience

• Candidate is required to demonstrate / provide evidence of:
• 15+ years of experience in Operational Performance, Financial, Governance, and Reporting type roles (preferably in financial services)
• Understanding the operational environment, processes and controls needed to execute requirements.
• Experience in a professional corporate environment having scoped, shaped and delivered performance analytics and improvement agendas. 
• Being a results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to ‘roll up his/her sleeves’ to get the job done. Proven success in holding individuals accountable for
• progress against agreed deliverables.
• Strong stakeholder management skills, with the ability to build relationships and influence across all levels of the organisation.
• Effective influencing and communication skills – oral, written and presentation. Proven success in communicating technical information in a simple way.
• Being a team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• A proven ability to work independently, solve problems and make balanced judgments / decisions
• Understanding of and commitment to the Group’s core values

Education     Post Graduate Qualification Preferred

Languages     Business Communication

Role Specific Technical Competencies

• Governance and Reporting
• Data Analytics
• Financials Management
• Performance Management
• Vendor Management
• Risk Management

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.

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