Job Summary

Standard Chartered is investing significantly in its Transaction Banking capabilities to improve the Digital experience of Clients and colleagues whilst increasing efficiency. The delivery Programmes within the TB portfolio are each aligned to a key product area and span business change and technology delivery teams across Cash Management and Trade & Working Capital Services.
The Digital Channel Solutions ISO Programme Manager will work closely with the Pan-Bank ISO Programme Director, Programme Accountable Executive, Chief Product Owners, Product Owners and Hive Delivery Lead to manage the successful delivery of the Programme outcomes for DCS. They will be responsible for implementing and maintaining effective controls and governance across all programme teams and stakeholder groups, and will foster collaboration both within the programme and with broader Transaction Banking teams to drive effective execution.

About our Technology & Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. 

When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. 

Key Responsibilities

• Programme Governance
  • Manage the DCS programme governance framework and be responsible for its effectiveness in providing oversight and direction to the product delivery teams.
  • Prepare and deliver reporting materials to programme and portfolio level governance forums, ensuring timeliness, accuracy and relevance of data. Own the key messages to be delivered and approvals sought.  Run the DCS Programme Working Group
  • Maintain the detailed budget, scope, resource and benefits for the programme; support the Programme Director in presenting the Programme for approval by the QPR and SIRF, and for formally accepting subsequent changes.
  • Implement and maintain the processes for reporting progress from delivery teams to the PWG; keeping all stakeholders informed of status.
  • Ensure the programme has an effective structure for the management of risks and issues; and they are identified, maintained, reviewed, addressed and escalated in a timely manner.
  • Responsible for alignment of the programme governance with SCB standards, working closely with ECM and Operational Risk partner to define the implementation of the standards within the programme management plan.
  • Provide a programme quality assurance capability; conduct scheduled and ad-hoc reviews of all programme materials, and ensure that programme data is complete and accurate in the enterprise reporting system (Clarity).
• Financial Management
  • Prepare the programme forecast as part of the PB ISO PgSC and maintain it through the duration of the programme. 
  • Work with TTO Finance, TB Portfolio team, PMO and other groups to provide an accurate view of actual spend; track and provide evidence for accruals, recharges and third party spend.
  • Ensure accurate and realistic forecasts are maintained; monitor and follow up on variances; support the Accountable Executive in meeting the programme’s financial commitments in each year and over the life of the programme.
  • Encourage and enforce high standards of quality, accuracy and consistency in all project and programme logs, trackers and reporting materials.                

• Identify impact on critical processes within the Bank’s operational risk framework, and work with process owners and project teams to ensure robust controls.
• Develop commercialisation plans and training material, co-ordinate briefings, design and execute communication plans.  Gather feedback post-implementation, and track benefits captured.
• Participate in review meetings and identify/highlight any potential issue that may impact project’s cost, timeline and/or scope and work with concerned stakeholders for its early resolution
• Coordinate with Regional and Country counterparts / stakeholders in delivering the above.  Role is global and may require occasional travel depending on specific projects.
• Deliver the handover to BAU including the formal programme closure

Skills & Experience

Our Ideal Candidate

• 15+ years of banking experience with 10+ years as a Programme Manager, or as a senior Project Manager, within a large scale multi-year programme
• Excellent knowledge of Programme Management disciplines (planning, reporting, risk management, QA, document management, financials, benefits, resource management, stage controls, stakeholder management and governance).
• Experience in managing external vendors
• PMP or PgMP certification preferred
• Strong practical knowledge of project or programme delivery in both Agile and Waterfall environments.

Qualifications

• Relevant Degree qualification preferred.

Role Specific Technical Competencies

• Project & Programme Management
• Cash Mgmt/Trade Finance
• Agile (ICAgile ICP-ATF)
• Clarity or Similar Project Management tools

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers