Job Summary

SME Banking (“SME”) within Standard Chartered Bank aims to provide companies with turnover of up to US$100mio in Singapore a suite of product that meets their financing, transactional and protection requirement. 

As a Team Manager, in addition to providing guidance to the Relationship Managers within your team, you will be expected to actively develop the accounts within your own portfolio to meet and exceed quarterly sales targets as stipulated in the “Quarterly Scorecard” as well as ensure that relationships managed by yourself consistently comment on how amazing your service is.

We are looking for leaders that can think differently and drive forward and change the perception of what SME banking relationship managers provide and the customer experience around relationship management. You must be strategic minded, commercially astute, with strong operational and people development experience. More importantly, you should believe that you can and will make a difference to those who work with you, and inspire them to achieve the overall vision.

You must have, or be prepared to quickly demonstrate an in-depth understanding of:
•    All the SME products available to the clients, including all cash management, loans, trade, investments, insurance, and hedging solutions.
•    An ability to recommend and place the appropriate product to maximize the client’s affinity to the bank
•    You must be able to manage, grow and deepen the accounts under your team through NTB acquisition, cross-selling and delivering needs-based solutions.

Key Responsibilities

•    You will be instrumental to inspire a team of between 8 to 10 individuals who will be responsible to deliver experiences and build customer loyalty. You will have to guide the development of these individuals and lead your teams to maintain peak performance.
•    Manage portfolio of client relationships through RMs within your team to grow revenue from the portfolio 
•    Manage RMs to ensure that they are well equipped to advise and delivering premium service expected

Performance Measures

•    To drive and achieve Revenue Driver targets in terms of NTB acquisition, Growth in Revenue, Deposit (Liabilities) balance, NFI and NII, Wealth products including FX & Investments and BANCA etc
•    To ensure delivering the roll up targets for Team
•    To ensure complete compliance and quality of work that meets internal and regulatory requirements
•    Bank’s interest must be protected at all times. To raise any risk concerns in writing immediately to seniors. Ensure Bank’s is never at risk from your action, or inaction.
•    To engage Product Specialists to provide banking services at corporate level. 

People & Talent

•    You’re a genuinely inspiring leader energized to motivate your team to provide an unsurpassed customer experience.
•    You’ve led high-performing teams to success at all levels
•    You’re a corporate ambassador — you understand the power of the brand.
•    You’ve mastered the art of balancing the strategic and the hands-on.
•    You thrive on working in a fast-paced, dynamic environment.

Work Ethic
•    Enriching lives by empowering your team to make the customer’s experience truly exceptional.
•    Making connections with your team and customers (B2B and B2C).
•    Being an action-oriented leader who’s a true self-starter – Self-driven, self-motivated, and a pro-active approach toward resolving issues.
•    People development and training. Recognizing challenges and periods of ambiguity as opportunities to define your staff’s strengths. Drive performance of the team through active coaching and clear processes.
•    Strategizing with different leaders. Being a part of our explosive growth by bringing new ideas
•    Building a world class team, then leading and inspiring it to be the best it can be.
•    Responsive, contactable and accountable to clients and internal stake holders.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

•    University Graduate
•    Minimum 5 years of relevant experience in serving business/commercial/corporate clients experience servicing international businesses under the cross-border context. Of which minimum 2 years of experience in leading a team
•    Strong compliance experience and knowledge to meet our regulatory requirements in areas of ‘Know Your Customer’ (“KYC”), ‘Anti-Money Laundering’ (“AML”), ‘Customer Due Diligence’ (“CDD”) and FATCA, CRS adherence
•    Sound product knowledge on trade, cash, lending and FX 
•    Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking 
•    Demonstrates a hands-on approach to problem solving, identifying issues and using initiative and available resources to generate solutions
•    Strong communication, stakeholder and people management skills, able to converse in appropriate levels of detail 

Role Specific Technical Competencies

•    Sound product knowledge on trade, cash, lending, Wealth products and strong understanding of local industries, supply/value chains and market environment
•    Strong compliance experience and knowledge to meet our regulatory requirements in areas of ‘Know Your Customer’ (“KYC”), ‘Anti-Money Laundering’ (“AML”), ‘Customer Due Diligence’ (“CDD”) and FATCA, CRS adherence.
•    Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others.
•    Demonstrates a hands-on approach to problem solving, identifying issues and using initiative and available resources to generate solutions

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers