Job Summary

Custody Operation Support – Account opening Team
•    The position is responsible to support account opening, static date maintenance, document arrangement for both FINI and domestic clients, including their investments onshore and offshore, ie. TW listed equity, mutual fund, TW government/corporate bonds, or offshore securities/bonds…etc
•    To ensure the accurate, complaint, and highly efficient processing of client onboarding, date maintenance, delivering an exception experience for client. This role involves strict adherence to internal risk control, regulatory requirements and operation excellence standards to safeguard company assets while supporting robust business growth. Consistently deliver quality work to strengthen the Group's reputation

Key Responsibilities

Custody Operations Support on MFA Team
•    Account Verification & Processing: Conduct thorough reviews of account opening applications for both
FINI and domestic clients, ensuring the completeness, authenticity, and accuracy of all required
documentation. To perform clerical jobs as assigned by the section supervisor in accordance with their instructions, DOI, Group Policy
•    Compliance & Risk Management: Strictly execute Know Your Customer (KYC) and Anti-Money Laundering (AML) due diligence. Identify potential high-risk clients, Politically Exposed Persons (PEPs), or suspicious transaction patterns, and handle escalations or reporting promptly. To Complete mandatory Trust training 12 hours every 3 years
•    Process Optimization & Efficiency: Contribute good ideas and participate in projects to optimize working efficiency. Introduce automation mindsets or systemic tools to reduce repetitive manual verification, minimize error rates, and shorten the Turnaround Time.
•    Cross-departmental Collaboration: Maintain close communication and liaison with client service, other operations and IT teams to resolve complex or non-standard cases and ensure smooth communication channels. To keep in contact with counterparty if necessary while performing daily work
•    Support & Resolution: Escalated issues to section supervisor for guidance. Actively contributes to successful project delivery by taking ownership of tasks, meeting deadlines, and collaborating effectively with team members and stakeholders. Helps remove obstacles, shares knowledge and willingness to accept challenges and changes
•    Data Maintenance & Reporting: Verified and maintain high standards of data quality by instruction. To produce the client report. Ei. Statement, MIS, client data, reconciliation

Strategy
•    To simplify daily manual process.

Business
•    Support daily business to provide client solutions.

Processes
•    Ensure BAU is accurate and timely completed.  Focus on simplification and efficiency to reduce manual work.

People & Talent
•    Co-work with team members and share knowledge with each other.

Risk Management
•    Ensure follow DOI to prevent risks and escalate any potential issues to discuss with manager.

Governance
•    Escalate any issues to manager and department head.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

•    Microsoft office: Outlook, Excel, Word and Access
•    Operations - Back Office
•    Data Gathering and Reporting
•    Read, written, spoken in English

Qualifications

Education              Bachelor's Degree or Related Discipline
Training                 Trust training 12 hours every 3 years
Licenses                Proficiency Test for Trust Operations Personnel; Basic Test on Financial Markets and Professional Ethics.    
                               2-5 year of experience in operation
Languages             English, Mandarin

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.