Job Summary

We are seeking a highly organised and proactive professional to join our team as a Specialist in Client Delivery at Standard Chartered in Ebene, Mauritius. This role is pivotal in ensuring seamless orchestration across all client management processes and services, focusing on delivering exceptional client experiences and driving service excellence.

A key aspect of the role includes driving continuous improvement and automation initiatives aimed at enhancing operational efficiency and consistency across systems and procedures. You will also act as a service partner, proactively addressing client issues and identifying opportunities for service innovation and differentiation based on client tiers and value.

This role demands a strategic thinker with a client-focused mindset who can effectively balance operational management with the agility to respond to shifting business priorities. If you have a passion for orchestrating complex processes and delivering outstanding client service within a dynamic banking environment, this role offers a rewarding opportunity to contribute meaningfully to our continued success.

Key Responsibilities

The role encompasses a wide and comprehensive range of responsibilities that are specifically aimed at delivering exceptional and high-quality client service, while also significantly improving operational efficiency. In this position, you will engage closely with clients throughout their journey, overseeing end-to-end processes to enable swift and efficient readiness to transact, irrespective of case complexity. You will collaborate extensively with various stakeholders, including Relationship Managers and product teams, to align with the Commercial, Corporate and Institutional Banking (CCIB) objectives and client management strategies. Key duties include:

• Orchestrating end-to-end client lifecycle processes (onboarding, account opening, maintenance, offboarding) to deliver a consistent and efficient client experience.
• Act as a central contact point, working closely with Relationship Managers, Product Sales, Operations, Legal, Credit and other stakeholders to resolve client issues and support business priorities.
• Perform and coordinate Client Due Diligence (CDD), regulatory onboarding (e.g. FATCA, CRS), account opening and channel activation activities.
• Manage credit documentation processes, including coordination with internal stakeholders and clients, and ensure accurate, timely and compliant documentation.
• Proactively manage day-to-day relationship health for assigned clients, including handling pre-transactional enquiries, loan drawdowns and resolution of client complaints and escalations.
• Identify opportunities to streamline and automate processes, drive adherence to “first‑time‑right” principles and share best practices across countries.
• Support risk management and governance by maintaining strong controls, ensuring data/document safekeeping and complying with internal policies and regulatory requirements.

Skills and Experience

We are looking for candidates possessing a balanced mix of technical, interpersonal, and leadership skills, including:

• Minimum Bachelors Degree in relevant field
• 8-10 yrs of banking experience in with focus on Client Due Diligence/ Client Servicing /client facing operations
• Regulatory and Financial Crime Compliance (FCC) knowledge
• Experience in client management, client onboarding, operations, credit administration or related roles, ideally within corporate/commercial or institutional banking.
• Strong understanding of client lifecycle processes including CDD/KYC, regulatory onboarding, account opening, credit documentation and channel activation.
• Familiarity with applicable regulatory and compliance requirements (e.g. AML, sanctions, FATCA, CRS) and their impact on client processes.
• Proven ability to collaborate effectively with multiple stakeholders across business, operations and control functions.
• Strong analytical and problem‑solving skills, with the ability to identify risks, control issues and process improvement opportunities.
• High level of accuracy and attention to detail, with a strong sense of accountability and ownership.
• Excellent written and verbal communication skills, with a client-centric and service-oriented mindset.
• Good organisational and time management skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.