Job Summary

•    Assist in the setup of the NRI partnerships including
•    RM hiring and Training
•    Processes for booking products, product brochures, AOF, marketing materials
•    Ensure that all relevant stakeholder approvals (including L&C, OR, Finance, Business, HR) both in Local country and India are available for various NRI products and services proposed to be made available in the above geographies
•    Supporting the NRI teams in the respective locations post setup in NRI product know-how and other assistance from a Products standpoint.
•    Support pan-India teams & drive Cross Border Referrals to offshore locations & growth of country network revenue
•    Reviewing and Monitoring of Cross Border Referrals and publishing regular updates/Mis
•    Tracking of each referrals to ensure end to end conversion

Key Responsibilities

Strategy
•    Reviewing the process towards streamlining and improving TAT as relevant
•    Regular engagement with stakeholders onshore and offshore towards business development and process improvements resulting in better conversion
Business
•    Tracking of the Country Engagement Rules on a regular basis, ensuring the latest update is available with frontline all times. This is to ensure complete adherence to the CER guidelines.  
Processes
•    Engagement with Control functions both onshore and offshore for CER related requirements.
Risk Management
•    Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    NR Segment/ Wealth Management Unit
•    Strong interpersonal skills and ability to relate, influence and manage people across all levels and functions
•    In depth knowledge of retail Clients as well as segment engagement
•    Thorough knowledge of the cross border guidelines
•    Proven capabilities in growing businesses / lead indicators
•    Excellent ability to network and manage a matrix organization structure i.e. to balance the differing objectives of the functional businesses and ensure that the solution is in the best interests of overall business
•    Endurance, personal perseverance, strong self motivation, entrepreneurial, team player
•    Ability to analyze numbers and apply them towards achieving outcomes
•    Strong communication and presentation skills

Skills and Experience

•    Powerpoint Presentation
•    Client Relationship Management 
•    Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.