JOB SUMMARY

•    A critical role to support HK Atlas code setup and maintenance

RESPONSIBILITIES

Business
•    Should be familiar with various codes / parameters and functionalities supported by various systems.
•    Possesses in-depth understanding (end to end) on the product / process  
•    Should possess the end to end features of banking products and its life cycle.
•    Should be able to relate to the TP enhancements done in respective systems with reference to the current process followed
•    Ability to understand the surround system linked to the core banking system and support them with relevant data and other info related to our systems.
•    Should be able to suggest any enhancements to be done to the sub systems so that the work around or hands off is reduced

Processes
•    Able to process code / parameter setup and maintenance and identify risk / impact on each business scenarios 
•    Ensure to update Volume MIS on daily basis
•    Ensure to keep the status update to unit manager on regular basis
•    Escalate issue as and when it occurs.
•    Able to identify opportunities to automate repetitive logic based manual activities.
•    Perform independent activities concurrently
•    Should be able to check the profile level restriction (maker / Checker) while executing the test cases
•    Exception noticed as part of result verification should be recorded in the defect tracking tool.
•     Give inputs from ground level after understanding the big picture
•    Should have end to end understanding of the process so that testing is covered for BAU purpose 
•    Should be able to identify activities which are duplicated and suggest methods to improve the TAT. 

•    Supports and involves in change management plans in achieving mutual objectives to manage change.
•    As and when there are change initiatives driven by Country / Regulatory Authorities, should be able to plan the activities very well and deliver the required output. 
•    Open to suggestions and experimentation
•    Suggestions to be provided and process to be  analysed effectively for opportunities of automation
•    Should be willing to experiment by capitalizing on the UAT environments available for various projects to check the process improvements by simulating the BAU process
•    Should be willing to experiment effectively which would bring in reduction of TAT for customer, process efficiency, cost saving or increase in revenue without any disruption to BAU activities
•    To have a sense of urgency in meeting deliverables  on time and Accuracy 
•    To always have customer requirements in mind while executing any changes / updates
•    To appreciate the requirement of delivering accurate output every time
•    Good knowledge in Computer system and MS Excel, word and power point.   
•    Excellent typing skills and Experience in the banking operations field 
•    In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.

People & Talent 
•    Possess ability to understand the work plans and organizes their own work effectively
•    Able to identify sudden changes at test case execution  level 
•    Raises issues when they see the task is at risk
•    Completes work as assigned people and talent

Risk Management
•    Understands what the various risks are at transaction level and some of the mandatory actions that need to be performed. 
•     Escalates issues to senior management within parameters of role
•     Describes the fundamentals of operations risk 
•     Awareness on transactional level fraud 
•    Manage stakeholders across different business units, technology, operations etc

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Behavioural Capabilities

Precision Accuracy
•    Performs tasks accurately and thoroughly; double-checks the accuracy of the process 
•    Handle all transactions as per the laid down policies, DOI and procedures.
•    Able to understand what "quality work" is and should strive to contribute towards it.

Client Centric 
•     Able to create impact directly or indirectly through professional behavior and appearance.
•     Understands that the action that  has an impact on the customer directly or indirectly.
•     Understands basic customer service requirements and relates error free processing to customer service
•     Responds promptly in an efficient and accurate manner as per the required TAT

Communication 
•    Ability to communicate clearly so as to be understood by the recipients.
•    Ability to understand instructions and written documentation clearly and accurately

Problem Resolution
•    Understands the situation and perform right escalations
•    Being able to provide data for performing root cause of the problem
•    Ability to speak up when in disagreement and opposition 
•    Ability to understand the existence of crisis and conflicts
•    Able to work in a team with good interpersonal skill

Stakeholder Management
•    Ensure to  socialize the Project Status on daily basis (DSR) 
•    Understands and knows who the stake holders are and meets SLAs.
•     Able to provide timely and accurate response to queries / request raised by Stakeholders

People Management
•     Able to co-operate and work as a team in an open and approachable style.
•     Be good team player taking team’s goals into consideration. 

Change Management
•     Understands the need for change and willingly accepts it
•     Able to quickly adapts to changes with regards to process, projects, behaviour etc
•     Ability to look beyond self-interest to collective interest
•     To positively respond to the pace of change

Data Analytics

• Able to analyse the process to understand the dimensions of the job

Key Stakeholders

•    HK SDM team and users of Code Setup services

Our Ideal Candidate

•    Basic Banking Knowledge 
•    Compliance
•    Logical Reasoning
•    Analytical Aptitude
•    Communication Skills
•    Reading Comprehension

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.