Job Summary

The Corporate & Institutional Banking Channels Technology team within the Corporate and Institutional of Standard Chartered Bank is responsible for our digital customer experiences and interactions. The team delivers the core customer facing channels and distribution platform across all SCB business pillars and own / operate key customer data and process management platforms covering customer reference data, relationship management, analytics, marketing, research, on-boarding, and due diligence / transaction monitoring. The team is at the heart of SCB’s journey to improve our customer experience and increase the value derived from our interactions and data. 

The business analyst role has been created to support the flagship and innovative Channels platform – Straight2Bank. 

A business analyst (BA) is responsible for identifying the actions required to improve the operation of business systems (process and IT). The BA has ownership for understanding the business needs, identifying business solutions and validating the pros and cons of business and technical solution options and design.  Directed by the Programme Manager, the BA owns the given issue from requirements definition through to successful delivery. Key business analyst responsibilities include representing the business customer, requirements gathering and documentation, business process re-design (process, services, organisation etc.), and defining the relevant acceptance criteria.

Key Responsibilities

BAs are responsible for defining scope, analysing and developing process, data and analytical models, eliciting and documenting requirements, identifying solutions and verifying that they meet requirements and supporting development activities.
•    Work with the business users and capture business requirements accurately, comprehensively and without ambiguity, facilitate traceability and in harmony with existing Straight2Bank functionalities
•    Focus on building the FX components on the S2B Nextgen platform and focus on integration across other systems which could be across the bank. 
•    Requirements Analysis and Design Definition:  Needs to have a good "eye-for-detail" and describe the tasks used to organize requirements, specify and model requirements and designs, validate and verify information, identify solution options, and estimate the potential value that could be realized.
•    Solution Evaluation: Should be able to describe the tasks used to assess the performance of and value delivered by a solution and to recommend improvements on increasing values in the functions.
•    Hands-on experience in requirements life cycle management in banking and financial domain. Should be able to manage requirements from inception to implementation.
•    Well-versed in elicitation and multi-team collaboration at global level.  Highly skilled in defining the scope as well as describing the tasks related to the scope.
•    Co-ordinate amongst internal and business stakeholders to review and obtain business signoff for the project cost, plan, specifications etc
•    Ensure gaps in deliverables are identified early and addressed effectively
•    Strategy Analysis and Stakeholder Management – Candidate to posses’ skills to identify the business needs, address those needs, and align the change strategy with the Bank.
•    Should be well-experienced in Business Analysis Planning and Monitoring, and independently describe the tasks used to organize and coordinate business analysis efforts.
•    Over-see and steer time, cost, and quality of over-all solutions. Work with delivery and project services organizations as well as other technology and vendor organizations in ensuring requirements are transformed into effective solutions with-in cost, schedule and quality - adhering to the bank’s standards, guide-lines and policies
•    Involve in high level technical design / implementation discussions and contribute
•    Assist development, testing and support teams by providing them business focus and ensure issues are thoroughly analysed and taken to closure

Strategy
•    Client Focus: Ensure the business requirements, and proposed solutions, achieve the customers’ goals
•    Stakeholder Delivery:  Build effective relationships with stakeholders, both directly and via the project team, to ensure timely delivery of solutions which support the business
•    Form and maintain key relationships of mutual trust and respect, which fosters a climate of collaboration around project delivery
•    Ensure proposed solutions meet the needs of the business / business requirements, and will deliver appropriate outcomes

Business

•    Strategic Planning: Communicate the vision, scope and business case for the project as defined by the project manager and signed off by all stakeholders.  The BA should be able to link the business case and strategy to their subsequent business analysis and design deliverables
•    Ensure solutions are aligned with meeting the Bank’s strategic goals and architectural vision, or gain explicit approval for non-compliance
•    Provide support to the project manager to ensure engagement with stakeholders to track and deliver benefits
•    Use a structured process for data gathering and analysis to specify key dimensions of the problem and determine root cause
•    Elicit and analyse the business requirements from all stakeholders (and, where relevant, understand and incorporate requirements originating from the other key related projects / programmes / change activities)
•    Produce the business requirements document ensuring all requirements (functional and non-functional) are unambiguous, feasible, traceable and solution-free
•    Where business process re-engineering is required, develop current and to-be process and data models
•    Challenge business around requirements and solutions – provide insight into alternative methods for resolving business problems, and bringing external / industry experience and insight to offer alternatives.

•    Identify possible solutions, verify that these meet the requirements and communicate recommendations to stakeholders to facilitate decision making
•    Provide assistance, if required, to the project / programme manager with conducting the vendor selection process
•    Produce the functional specification for the development team, using standard tools (JIRA) and techniques e.g. use cases, flow diagrams, logical data model
•    Ensure stakeholder engagement throughout the lifecycle of the project by using effective and targeted communications
•    Continuous Improvement of BA standards: Be aware of and follow Markets Business Analysis practices and processes. Evaluate them and contribute to making them more robust and effective.

People & Talent 
•    Bring drive, energy and enthusiasm to any particular initiative, inspiring others to continually perform at the best
•    Collaboration: Maintain open relationships with other areas and roles to ensure project deliveries are not slowed but delivered on time and with high quality.
Risk Management
•    Ensure appropriate business analysis / project management frameworks are adopted in a sensible and proportionate way
•    Ensure you meet appropriate Operating Disciplines and Controls: Ensure that you follow information security and privileged access standards.  
•    Adhere to appropriate principles & best practice frameworks specific to your role 
•    Technical standards:  Ensure best practice is continually implemented in all aspects of delivery
•    Risk Culture: Demonstrate appropriate business and risk aware behaviours – ensure projects RAID logs are actively reported, managed, and escalated & managed in conjunction with risk policies.  To be able to identify risks, assess and quantify their impact, and develop actions or plans that mitigate those risks manifesting themselves

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

DCS all interface teams.

Skills and Experience

•    Bachelors / Masters in from Information Technology, Engineering or Business Administration with seven to ten years in the financial services banking industry as a IT business analyst; Specific business analysis related qualification (e.g. CBAP, BCS) is desirable.
•    Preferable to have at least four to five years of experience in channels domain in the Transaction Banking (TB) space with focus on payments.
•    End to end working knowledge in Transaction Banking / Channels areas
•    Experience in working in intercultural teams 
•    Excellent communications and interpersonal skills, including facilitation techniques
•    A motivated individual with a great sense of responsibility
•    A work ethic of dependability through punctuality, flexibility, and adaptability to perform as an efficient, detail-oriented team player
•    Documentation and technical authorship
•    Ability to think and act strategically across a wide range of business situations
•    Naturally and effectively consult fully with business management
•    Holistic and incremental change skills
•    Ability to use an appropriate range of analysis and modelling techniques
•    Analytic, problem-solving and decision-making skills
•    Familiar with formal development methodologies and testing processes
•    Technical and design concepts around web-based applications
•    Prior experience in working with Straight2Bank platform or interface partners like STS, CADM, RCMS will be an added advantage
•    Good understanding of business architecture principles and methods 
•    Good understanding of the project lifecycle and project management support
•    Good understanding of the agile development methodologies
•    Good understanding of front to back system architecture – Payment’s lifecycles

Role Specific Technical Competencies

•    Knowledge on payments, collections, direct debits, bulk file processing and transaction banking
•    Experience in industry standard file formats such as SWIFT (1XX, 2XX, 9XX) messages, ISOXML 20022, EDIFACT, PAYMUL, CREMUL, BAI etc.
•    Payments or transaction banking
•    Business architecture principles and methods
•    Basic SQL knowledge to query data base and familiarity with Oracle DB concepts    
•    MS-Office Suite including MS Project and MS Visio
•    Project lifecycle and project management support 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.