Job Summary

The Support Lead is responsible for supervising and managing the daily API Technology BAU operations.  

•    To provide 24*7 support across the shifts
•    Support coverage include the primary check of the health, incident management and change support for the application / infrastructure and interface changes.

Key Responsibilities

•    Role involve other non BAU tasks such as 
•    Incident trending and analysis. 
•    Acquiring new in-scope application knowledge from Dev Team
•    Vendor management for service improvement.
•    L2 & L3 Ticket analysis and follow up for closure.
•    Weekly business stakeholder meeting
•    Interacting with other stakeholders such as business and country POC
•    System improvement plan.
•    CAB meetings
•    Review implementation plan
•    Participate in DR activities
•    Unavailability of this resource will impact application availability and BAU activities. 

Skills and Experience

Priority Skills    
•    AWS
•    JAVA
•    Linux
•    Postgress DB
•    Sprintboot
•    SRE
Other Skills    
•    Communication
•    Interpersonal  

Qualifications

•    Minimum 10+ years of experience in application Production support responsibilities and stability as part of SRE. 
•    JAVA / J2EE / Spring MVC, Spring Boot & Hibernate is mandatory
•    Any one of the database DB 2 / Oracle / PostgreSQL
•    Linux is must have
•    Kubernetes, AWS is mandatory
•    Tomcat/Jboss must have skill
•    Elasticsearch should have proficient user experience
•    Grafana should have proficient user experience
•    Willing to work in rotational shift including night shift (24*7 support)

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.