Role Summary

The Stablecoin Operations Manager is a Line 1 operational control role spanning Finance and Treasury Operations, Compliance Operations, and Middle/Back Office functions.

The role is responsible for the end-to-end operational execution, control, and resilience of the stablecoin lifecycle, including issuance, redemption, reserve asset operations, transaction processing, regulatory reporting, and incident management.

This role is technical and execution-focused, ensuring that stablecoin operations are secure, compliant, resilient, auditable, and scalable, in alignment with HKMA regulatory requirements, internal policies, and approved governance frameworks, supporting retail, institutional, and cross-border use cases.

Role Responsibilities

Strategy & Business

• Maintain secure, resilient, and scalable issuance and redemption operating models aligned with HKMA expectations and approved risk appetite.
• Support the evolution of stablecoin operational capabilities, including integrations with custody providers, payment rails, and settlement systems.
• Embed operational resilience, automation, and control-by-design into stablecoin lifecycle processes.
• Oversee day-to-day stablecoin issuance and redemption activities, ensuring timely, accurate, and policy-compliant execution.
• Ensure sufficient liquidity and operational readiness to meet redemption obligations under all supported use cases.
• Oversee reserve management operations, including daily reconciliation of backing assets, monitoring reserve adequacy, and escalation of discrepancies.
• Coordinate with Treasury, Custodians, and Finance to ensure reserves remain fully backed, accessible, and operationally segregated.
• Implement and maintain robust transaction processing and settlement workflows covering minting, burning, transfers, and integrations with payment systems.
• Ensure accurate recording, reconciliation, and settlement of all stablecoin-related transactions.

Processes - Operational Risk, Controls & Governance Implementation

• Develop, document, and maintain operational procedures, controls, and runbooks for issuance, redemption, reserves, and transaction processing.
  Enforce segregation of duties, least‑privilege access, and maker‑checker controls across operational workflows.
• Conduct regular operational risk assessments and Line 1 control testing; identify control gaps and emerging risks, implement remediation, and escalate material issues to Risk and Compliance
• Ensure stablecoin operations comply with AML/CFT, sanctions, data protection, and operational risk standards under the HKMA framework and other applicable laws, regulations, guidelines, and internal policies.
• Support oversight and governance (e.g. Executive Risk Committee, Chief Risk Officer, and other governance forums) through risk metrics, incident reports, reserve attestations, and control assessments.
• Proactively monitor operational risk indicators and incident trends across the stablecoin ecosystem.
• Support regulatory examinations, audits, and assurance reviews with transparent, evidence‑based documentation.
• Ensure timely, accurate reporting to internal governance bodies and the HKMA, including reserve status and operational performance.
• Demonstrate exemplary conduct and adherence to the Group Code of Conduct and regulatory expectations; identify, escalate, mitigate, and resolve conduct, compliance, and operational risk issues promptly.

Business Continuity, Contingency Execution and Incident Management Coordination

• Implement and execute business continuity and contingency plans approved by the Risk Committee and/or CRO.
• Ensure orderly recovery of stablecoin operations in the event of system outages, cyber incidents, reserve access issues, or third-party failures.
• Coordinate operational incident response across Treasury, Technology, Compliance, Risk, and third-party providers.
• Ensure root cause analysis, remediation tracking, and regulatory notifications are completed in line with policy and HKMA expectations.
• Act as a primary operational interface for Treasury, Risk, Compliance, Technology, Custodians, and external service providers.
• Educate and support ecosystem participants (distributors, merchants, institutional partners) on stablecoin operational processes, roles, and responsibilities.

Role Requirements

• Minimum 5–7 years’ experience in financial services operations, treasury operations, payments, market infrastructure, or regulated digital asset environments.
• Demonstrated hands‑on experience operating mission‑critical, transaction‑driven systems with strong control, reconciliation, and exception‑handling requirements.
• Crypto‑native or digital asset operations experience is strongly regarded, including prior roles at:
  • Stablecoin issuers, crypto exchanges, digital asset custodians
  • Blockchain infrastructure providers or on‑chain settlement platforms
  • Web3 payment, wallet, or token issuance platforms
• Practical exposure to token lifecycle management, including minting, burning, wallet operations, on‑/off‑chain reconciliation, and monitoring of circulating supply versus backing assets.
• Experience working within or alongside regulated frameworks including regulatory reporting, audits, and supervisory engagement
• Proven ability to operate effectively at the intersection of technology, treasury, risk etc

Technical Skills & Knowledge

• Strong understanding of stablecoin operating models, including issuance and redemption mechanics, reserve backing structures, liquidity positioning, and redemption fulfilment under stress scenarios.
• Practical working knowledge of blockchain and digital‑asset infrastructure as it relates to operations, such as:
  •    Wallet and key‑management concepts (at an operational oversight level)
  •    On‑chain vs off‑chain reconciliation
  •    Transaction finality, throughput, and exception handling
• Experience with high‑integrity transaction processing and settlement environments, including maker‑checker controls, segregation of duties, and auditability.
• Solid grounding in operational risk and control frameworks, including identification of key risks, design of controls, testing, and escalation of deficiencies.
• Familiarity with financial crime controls (AML/CFT, sanctions), data protection, and record‑keeping requirements as applied to payment or digital‑asset operations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.