Key Responsibilities

Operations

• Print customer chequebooks, maintaining records, and forwarding to the customer.
• Report errors and complaints to the Chief Cashier / Branch Manager completing the error book as required.  
• Assist in general office work as required – this might be, but not limited to, folding statements, storing archives, shredding, archiving and transferring deliveries to the storeroom.
• Deal with all general mail, answering phone calls, prepare vouchers, cancel cheques, and post receipts to customers.
• Post and batch transactions in accordance with Bank requirements.
• Ensure that all transactions are finalised in a timely manner and within service standards as defined by the manager.
• Prepare vouchers, check balances, and confirm payments for UK sterling cheques posted against UK accounts.
• Processing all emails coming into Bank.Info@sc.com

Cashiering

• Ensure that all enquiries relating to customer accounts and other transactions are dealt with efficiently and courteously.
• Pay out to and receive cash from customers in accordance with delegated authority.
• Ensure that all relevant rules and regulations are adhered to in order to minimise losses and frauds and prevent money laundering.

General

• Be always aware of the responsibility of staying alert to and reporting any suspicious activity on customers’ accounts.
• Must be fluent in spoken and written English.

Skills and Experience

• Basic understanding of Bank products and services.
• Good interpersonal skills with a polite and courteous disposition.
• Accuracy and attention to detail.
• GCSE passes in at least English and Maths or satisfactory completion of numeracy and writing tests.
• Basic training in basic bank procedures and cashiering.
• Must be fluent in spoken and written English.
• Able to use basic PC applications.
• A good team player and able to work with other people.
• Understanding of the relevant rules relating to financial transactions in the FI.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.