Job Summary

We are inviting a driven, experienced professional to take on the role of Senior Director, Priority Banking. This pivotal leadership position is dedicated to steering a high-performing team of Affluent Relationship Managers. The successful candidate will be entrusted with shaping team dynamics, leading client relationship strategies, and ensuring exemplary service delivery to our Priority Clients. Your leadership will directly impact both the growth of our affluent client portfolio and the overall success of our wealth management division. This role demands an innovative mindset and a commitment to fostering a workplace culture that motivates and empowers its members.

Joining us means being part of a globally recognized bank that values integrity, client focus, and collaboration. You'll have the opportunity to contribute strategically while managing day-to-day operations, with a focus on expanding asset under management and enhancing customer satisfaction.

Key Responsibilities

Leadership and Team Management
• Build, inspire, and lead a team of Affluent Relationship Managers by fostering a culture of continuous improvement and high achievement.
• Set ambitious yet attainable performance goals, conduct regular coaching sessions, and implement robust feedback mechanisms to drive professional growth.
• Promote a supportive environment that encourages open communication, collaboration, and teamwork.
• Identify and nurture talent within the team through targeted development programs and mentoring initiatives.

Business Development and Client Relationship Management
• Cultivate and sustain strong relationships with Priority Clients, acting as a senior advisory resource.
• Customize wealth management solutions aligned with clients’ evolving financial goals and market conditions.
• Strategically drive acquisition of new clients while deepening engagement with existing ones to enhance share of wallet.
• Collaborate cross-functionally with marketing, product specialists, and other stakeholders to implement innovative campaigns and improve product penetration.
• Monitor market trends to anticipate client needs and adapt strategies accordingly.

Compliance and Risk Oversight
• Maintain rigorous adherence to all regulatory and internal controls standards to safeguard the bank’s reputation.
• Proactively oversee risk management processes, encouraging a culture of ethical behavior and compliance throughout the team.
• Stay continuously informed of regulatory changes and industry best practices, ensuring timely communication and implementation.

Skills and Experience

• A minimum diploma or degree qualification in any field is essential.
• At least 5 years of substantive experience in wealth management, with a minimum of 2 years in a team leadership or supervisory capacity.
• Comprehensive understanding of wealth products, financial services, and relevant regulatory frameworks applicable to Priority Banking.
• Strong leadership qualities paired with a demonstrated ability to inspire and manage people effectively.
• Excellent verbal and written communication skills, coupled with superior interpersonal and customer service abilities.
• Proven capability in executing strategic initiatives and meeting business targets within a highly regulated environment.

Role Specific Technical Competencies

• Expertise in Relationship Management principles to foster long-lasting profitable client relationships.
• Thorough knowledge of the regulatory framework governing financial services, especially those impacting Priority Banking operations.
• Familiarity with multiple sales channels and the ability to design strategies that leverage these to maximize client acquisition and retention.
• Competency in risk management, compliance adherence, and ethical business conduct.
• Aptitude for utilizing data analytics and performance metrics to guide team performance and business growth.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.