JOB SUMMARY

• Support Regional Head in aligning strategic agenda, performance, and standards set by CR Head based on segment strategy & participation model.
• Lead regional projects in overall development, implementation and delivery business strategy via channel optimization to meet the financial plans within regulatory framework and the group’s policies and risk guidelines.
• Manage sales performance and ensure target delivery together with Regional head.

RESPONSIBILITIES

• Strategy Formulation & Execution, and Financial Management
• Assess and articulate regional strategy to maximizing the potential opportunities within the region catchment area.
• Conduct customer management strategy set by RH to drive new sales revenue and total revenue through acquisition, deepening & retention of customers.
• Catchment activity planning and conduction on the basis of whole region.
• Collect and analyze competitors’ information and develop regional strategies on how branches can close in on competitors.
• Ensure effective execution of rigorous sales, service & operations management disciplines across the region.
• Customer Experience & Relationship Management
• Drive delivery of the Bank’s brand promise to our customer.
• Coordinate across key roles within region to ensure seamless customer service.
• Leadership, People & Community Development
• Drive and embed a strong performance culture through inspiring, motivating and rigorous performance discipline to uplift sales productivity.
• Conduct frontline sales training including NBC skill, sales skill, products and knowledge.
• Personal coach sales to enable delivery of branch results and fulfilment to individual scorecard.
• Lead in building region profile through strong internal & external networking & alliances building.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Branch Managers
• Segment & Function
• Product Specialists
• HR & LCBA
• Customers

Qualification

• Minimum 5-year experience in branch or operations management 
• Good in communication & co-ordination
• Familiar with MS Office applications

Role Specific Technical Competencies

• Customer focus 以客戶為中心
• Action Oriented 行動導向
• Collaborates 合作
• Understanding Customer Needs了解客戶需求
• Regulatory Environment - Financial Services監管環境-金融服務
• Customer Support Policies, Standards and Procedures客戶支持政策，標準和程序
• Effective Communications有效溝通

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.