JOB SUMMARY

To prevent and minimize losses resulting from intentional and unauthorized abuses by client.  

RESPONSIBILITIES
•    Handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases.
•    Investigate funds flow transactions to prevent/detect suspicious scam case. 
•    Provide fraud training to frontline staff and assigned project delivery within the country whenever necessary.
•    Recommend fraud charge-off on time in order to meet both audit requirements and Group Operations Risk Control measures.
•    Assist with project planning, execution and follow up review. 
•    Carry out data analysis and management activities.
•    Maintain good relationship with law enforcement officials, Visa, MasterCard, other card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses.

•    授信及非授信偽冒案件調查與管理
•    數位金融偽冒案件調查與管理
•    不法金流案件調查與管理
•    偽冒/防詐風險控管有關之教育訓練及專案執行
•    支援客戶服務、客戶資料核對/處理/維護、帳務問題處理
•    協助專案的規劃、執行與追蹤檢討。
•    進行數據分析及管理
•    檢警調與金融同業關係維護

Strategy
To manage fraud risk and assist business to implement the ‘ best in class ’ tools and processes to minimize fraud losses while maintaining. 

Processes
Ensure BAU is accurate and timely completed.  Focus on simplification and efficiency to reduce manual work. 

Risk Management
Ensure follow DOI to prevent fraud risks and escalate any potential issues to discuss with manager. 
Ensure fraudulent activities are timely tracked and mitigating controls initiated to contain fraud losses to the Bank.

Governance
Escalate any issues to manager and department head. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Client Contact Center
•    Product
•    GBS 
•    Credit OPS
•    CI

Qualifications
•    Capability for independent analysis(proficiency in Python is preferred)
•    Well known about banking product and operations
•    Good interpersonal skills 
•    Able to read, write English.
•    At least five years working experience in lending fraud investigation.
•    Experience in reviewing funds flow transactions is preferred. 
•    Candidates with project management experience is preferred. 
• 具備系統分析能力者(如Python)佳
• 充分瞭解相關產品的處理及操作
• 具備良好的社交技能
• 能讀、寫英文
• 具備至少五年銀行授信產品偽冒案件調查工作經驗
• 具數位金融偽冒案件調查經驗者
• 具不法金流調查經驗者佳
• 具管理專案經驗者佳

Role Specific Technical Competencies
•    Process
•    Management
•    Process
•    Improvement
•    Risk
•    Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.