執行催收部門法務催收工作.   兩年以上法務催收經驗.   具備英語聽說讀寫溝通能力

JOB SUMMARY

• To perform a variety of administrative and clerical tasks for daily operations support of Collection.

RESPONSIBILITIES

Strategy

• Well Awareness and understanding of the Group’s business strategy and model appropriate to the role 

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• To ensure daily works meet with internal control and compliance such as code of conduct, Collection Boundary List, etc. 

Risk Management

• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [TW /CPBB / Risk / Collection ] to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
   

Key Stakeholders

• Ops CPBB
• IT team 
• Collection outsourcing agency 
• Legal and compliance 

Other Responsibilities

• Ensure all messages can be deliverable and contactable, to fulfil the request of operation and quality.  
• To avoid of cost wasting and facilitate operational efficiency, a good internal communication is necessary.
• Ensure all responsible operations can be completed for BAU.
• To be other staff deputy.

Qualification

• Strong organizational and administrative work skills.
• Well communication skills, both written and verbal.
• Detail-oriented with strong analytical, keep tracing and problem-solving skills.
• Ability to multitask.
• Ability to work a flexible schedule which may include weekends, holidays and overtime as necessary to meet business needs
• Independent worker with strong time management skills
• Basic knowledge in all functions of Unsecured/Secured/BB portfolio operations.
• Standard in spoken and written English
• Experience and understanding of use computer systems, especially P/C, Word/Excel/Outlook

Role Specific Technical Competencies

• Strong organizational and administrative work skills 
• Detail-oriented with strong analytical skills
• Keep tracing and problem-solving skills
• Good communication skills
• Multitask & independent worker
• Strong time management skills
• Standard in spoken and written English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.