JOB SUMMARY

• To provide full secretarial and administrative support to Head of Personal Banking & CX, CPBB Taiwan

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Mailbox/Calendar management
• Scheduling of appointments, coordination of meeting and actively managing the calendar of the Head of Personal Banking & CX, managing any appointment/scheduling conflicts in the best possible ways.
• Mark leaves of Head of Personal Banking & CX and the direct reports, public holidays, important appointments, travel itinerary on the calendar.
• Meeting/Event management
• Prepare regular/ ad hoc management presentation materials and ensure all meeting materials are reviewed by Head of Personal Banking & CX and the direct reports before meeting when necessary. 
• Assist to host Personal Banking & CX weekly meeting, record the meeting minutes and track the action plan and the other critical items.
• Consolidate and submit management reports and meeting materials with accuracy and timeliness. 
• When required, pre-book meeting facilities (meeting rooms and/or Microsoft Teams and/or video conference facilities) and ensure smooth functions during meeting time.

• Organise and coordinate Personal Banking & CX cross-team activity/event/team engagement/Employee Volunteering.

Governance

• Conduct Personal Data inventory review, risk assessment and Personal Data Protection Assessment with accuracy and punctuality.
• Consolidate monthly audit trail report along with its review result and submit to Head of Personal Banking & CX on monthly basis. 
• Monthly review the delegation list of audit trail report and provide to Head of Personal Banking & CX for review
• Submit the audit trail threshold amendment post the approval obtained from NFRF meeting.
• Department BCP annual maintenance.
• Travel & Expenses management
• Arrange /prepare logistic matters of business trips including air ticket, hotel accommodation and transportation within bank travel and expense policy.
• Collecting all required T&E receipt/invoice and proceed reimbursement for Head of Personal Banking & CX.
• Administrative activities
• Annual review DOI for System Access Matrix of PERSONAL BANKIING
• Manage filing of hard/softcopies of documents.

• Visitor and telephone screening and handling of both internal and external correspondence.
• To deliver quick and to the point execution
• Assist Head of Personal Banking & CX to draft email when required.
• Perform ad hoc assignments as required.

Processes

• Understand SCB systems – Travel & Expense, eProcurement, MyIT, Employee Portal, etc for respective work.
• Prepare reimbursements claims for business expenses for Head of Personal Banking & CX.
• If participants include external parties for physical meeting appointments, ensure there is a local support to meet-and-greet visitors and abide by local protocols
• Raise appropriate service requests (SRM) for technology-related services.
• Ensure the reimbursement/agreement approved by Head of Personal Banking & CX adhering the delegated authority in GDAM.
• Coordinate department Delegation of Authority annual review when required. 

Governance

• Adherence to laws and regulations, internal risk and compliance policies (including anti-money laundry, sanction, anti-bribery & corruption, and relevant FCC risks) and the Group code of conduct. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Group/ Regional CPBB Personal Banking team / Digital Banking team / CX team
• CPBB Head office and related business partners
• CPBB Business Risk Management Team
• Function Partners including T&I, Risk, Compliance, HR, Legal, Audit, etc.
• Finance Account Payable team
• CPBB Personal Banking & CX Management Team & related colleagues
• Secretaries / PA(s) / BPM(s)
• External vendors - Travel Agent / Service Providers

Qualifications

• Bachelor’s degree or above
• Possess the maturity and ability to work independently. 
• The ability to multi-task, manage time effectively and perform under pressure.
• Quick learning skills and detail oriented
• Service delivery & Administration Management
• Inter-Personal Skills
• Ability to work with senior management.
• Strong English written and spoken skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.