JOB SUMMARY
The role holder is responsible for:
EWC, Employee Welfare Committee administration
ER operation & governance, e.g. update of case progress into the Employee Relations Case Management system (ERCMS) record and collate and prepare case artefacts for storage into the relevant p-file
Support DM, GM, Redundancy process and meeting administration activities
Adhere to process controls to mitigate operation risk
Support other process managed by ER head and managers

RESPONSIBILITIES
Strategy
Shaping country behaviors and culture through protecting the Bank against employee-related risk by: 

Ensuring that the relationship between the Bank and its employees is managed appropriately within the Group ER and Conduct framework underpinned by clear standards and ultimately by relevant employment law
Effectively managing key external stakeholder relationships with employee representative bodies, legal firms and local labor ministries (where relevant locally)

Business
Champion ER’s purpose and vision – be a brand ambassador for ER and the ER agenda.  

Processes
Support ER Products and Processes : Disciplinary Management, Grievance Management, Collective Consultation, Performance Improvement Planning, Redundancy and others 

Understand all admin needs from ER team and be flexible, strategic thinking and customer oriented to meet those needs
Draft the Hearing Invitation with effective allegations provided 
Logistic of Hearing Panel meeting arranged with ‘Hearing Pack’ included
Update the ERCMS case with Hearing dates and Panel composition
Post the Hearing, support the HR Case Manager to complete the Outcome letter (per needed)
Close the ERCMS case, with the posted outcome in a timely manner
Draft the Appeal Hearing Invitation or offline Appeal decision, as required by the case manager
Create the Appeal case in ERCMS and link to parent DM or GM case; update parent ERCMS case with Appeal case ID
Assist the case manager to ensure all key stakeholders are informed about the disciplinary outcome
Review all case documentation to ensure presence of all required artefacts are; send documents to AskHR to store in employee’s p-file
Review ERCMS case to ensure all details are accurately recorded.
Drafting of invitation and outcome letters
Support for reviewing, promoting and supervising employee welfare business and planning, custody and utilizing employee welfare fund for EWC

People & Talent
Education and Training of HR and People Leaders 

Risk Management
Defining and managing employee-related risk across the country 
Governance
Translation of country legislation and regulation into pragmatic actions for country teams 

Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
Internal
Country Service Delivery Team
Central ER Team
ER Operations
Country Head of HR/Country HRBPs
HR Legal
Compliance
Country PRB

External
Employee Representative Bodies
Unions
Legal firms
Labour Departments
Employer Associations
Industry peers

Other Responsibilities
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualification
Licenses     金融市場常識與職業道德, 銀行內部控制與內部稽核    
Languages     Mandarin, English

Role Specific Technical Competencies
Employee Relations
Employment Law
HR Legal and Regulatory Environment
HR: Policies, Standards and Procedures
Operational Risk
Confidential Investigations

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.