JOB SUMMARY

Provide high quality work to support CMPS product development / initiatives in terms of the following
•    End to end product lifecycle management
•    Solving any issues or response question from all frontline about CMPS product 
•    Facilitate troubleshooting and problem solving with various stakeholder including but not limit to IT, Frontline sales and Operations
•    Participate in project delivery, which includes but not limits to preparing the test strategies, test data, executing test, issue reporting and tracking 
•    Fulfill regulatory/group/country requirement for product related issue

RESPONSIBILITIES

Strategy
•    Understand and align Group business strategies with executable business plans for CMPS products
•    Communicate CMPS business strategy with clarity and mobilize stakeholder to deliver Group’s ambition.  

Business
•    Deliver financial goals.
•    Develop the business with long term goal in mind for sustainable business growth
•    Achieve efficient resource allocation when designing business platform
•    Include corporate social responsibility as part of business decision making process

Processes
•    Design product process adhering to up-to-date regulation and internal policies and set up control mechanisms to ensure quality of process.
•    Continuous pursue to improve user experience and customer experience.
•    Ensure operational efficiency through digitization 

People & Talent
•    Self-driven to achieve highest standard performance and promote company value
•    Self-driven to consistently deliver beyond expectation

Risk Management
•    Risk awareness for breaches of regulation and policies, lack of control, damage on customer rights, erosion of PnL, failure to fulfil obligation and other adverse impact on business
•    Take pre-emptive measures against identified business risks

Governance
•    Design the business platform adhering to up-to-date regulation and internal policies and set up control mechanisms to ensure quality of business.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    WM Process and Platform Team
•    Capital Markets Products and Sales Teams
•    WM Operation Teams
•    Control Functions 
•    Technology & Innovation

Our Ideal Candidate

•    5 years above experience in financial industries.
•    Good communication and negotiation skills with the ability to influence outcomes.
•    Ability to analyse and interpret data for customer insights.
•    Good command of spoken and written English, and familiar with Word, Excel, and PowerPoint
•    Qualification for Trust License is required.

Role Specific Technical Competencies
•    Command of spoken and written English
•    Communication and negotiation skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.