RESPONSIBILITIES

Strategy

•    Deliver Wealth proposition, develop a best-in-class wealth client experience, wealth brand recognition, customer education programs, and provide core input to the strategic development of the business
•    Collaborate with stakeholders to connect and align the Wealth Solution strategy with the client strategy. 
•    Ensure all proposition activities are supported by clearly documented and operationalized processes aligned with Group policies. 
•    Maintain robust controls and monitoring mechanisms to safeguard client interests and business integrity. 
•    Jointly accountable for improving wealth client penetration, NPS, and brand perception metrics.
•    Comply regulation & governance and seek business opportunity

Business
•    Position, package and market Wealth Solution, capabilities and advisory contents to create differentiated offerings for clients.
•    Plan and execute client engagement programs (e.g., thematic events, webinars, strategic partnerships) to increase awareness and acquisition. 
•    Drive brand awareness and wealth visibility via integrated marketing efforts, media outreach, and award submissions to elevate external reputation. 
•    Use diagnostics such as NPS, campaign insights, and client behavior analysis to identify new business opportunities and continuously improve client experience
•    Champion financial literacy and client education through scalable and high-impact content that builds trust and deepens relationships with clients. 

Processes

•    Ensure efficient and compliant implementation of all proposition activities in accordance with Group guidelines, regulatory changes, and local governance standards. 
•    Partner with control functions to continuously assess, update, and optimize processes to enhance delivery efficiency and risk management.

People & Talent
•    Act as an internal advocate of the Wealth Proposition by delivering regular knowledge-sharing sessions, and product positioning briefings. 
•    Collaborate with training teams and subject matter experts to curate and deliver impactful training content on Wealth Proposition.
•    Support the development of frontline capabilities in advisory conversations and value articulation aligned with the Bank’s wealth proposition. 
•    Foster a learning culture that promotes client-centricity, professionalism, and continuous improvement across teams.

Risk Management
•    Maintain a strong awareness of operational, regulatory, and reputational risks related to wealth proposition activities. 
•    Ensure timely delivery of required data and documentation to meet governance and audit standards. 
•    Uphold the Bank’s risk management framework and proactively address any issues that arise from internal or external audits.

Governance
•    Ensure all proposition activities are supported by clearly documented and operationalized processes aligned with Group policies. 
•    Maintain robust controls and monitoring mechanisms to safeguard client interests and business integrity. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Country stakeholders include : Wealth Solutions, Affluent, CABM, Retail Analytics, Finance, CFCR, CE, CCC
•    External Branding and Marketing Partners

Qualifications

•    Education     Bachelor or master
•    Languages     English and mandarin

Role Specific Technical Competencies

•    Effective Communication
•    Customer Experience Management
•    Adaptive and Strategic Planning
•    Problem Solving

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.