JOB SUMMARY

Support Retail Banking Head Office in Taiwan in areas including planning and coordination of the key business initiatives, internal/ external communications, governance and other ad hoc projects.

RESPONSIBILITIES

Strategy

•    This personnel provides support in to design a country-level short-term and medium-term strategy to deliver the WRB annual target of headline and bottom-line figures. The strategy shall reflect the Group’s and Market’s strategic direction across regions and localise for Taiwan market.

Business

•    Coordinate and work closely with Group, Region, Country stakeholders to drive the key WRB business initiatives
•    Ensure alignment of Group, Region and Country strategic initiatives and assist in initiatives rollout
•    Contribute to the effective operation of WRB collective agenda and procedures for monitoring and assessing of assigned initiatives
•    Manage regular submission requests from Group, Region or Country Office
•    Regular WRB internal committee/ meeting coordination 
•    Manage the ad-hoc tasks and assignments appointed by Country WRB Head
•    Demonstrate deep understanding of Market status, Business environment and our strategy, to effectively articulate challenges and opportunities.

Processes

•    Always inspire a focus on quality improvement, looking internally and externally for best practice.
•    Close analysis of available metrics to understand service delivery challenges; work collaboratively to resolve these through drawing together all relevant stakeholders.
•    Work in partnership with the business and functions to remove any obstacles to service delivery.

People & Talent

•    Contribute to discussions regarding succession planning and internal hiring, as well as impact this will have on hiring decisions / strategy.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and reward in line with performance against responsibilities and objectives
•    Create and maintain a culture of open communication at all levels which subsequently filters through to excellent customer engagement
•    Role model valued behaviours, leading by example.   
Risk Management
•    Demonstrate a deep understanding of operational risks in areas of responsibility
•    Proactive risk management; remain vigilant in identifying and managing forward-looking risks, flagging potential problems to relevant stakeholders in advance of issues arising.

Governance
•    A deep understanding of risk, governance, and regulatory frameworks is essential, alongside proven strategy planning, stakeholder management, and account planning experience. The role also demands excellent interpersonal skills, the ability to coordinate at senior levels and a high level of resilience and initiative to drive business outcomes.
•    Act to minimise operational loss and audit failures and take proactive measures to respond to issues once they have arisen.
•    Drive a culture of continuous improvement, learning from past failures to ensure constant control and governance awareness and prevent reoccurrences.  
•    Ensuring all reporting and metrics are delivered to pre-agreed standards
•    Embed the Group’s Valued Behaviours and Code of Conduct across the team

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

•    Country Management team and their teams
•    WRB Management Team and their teams
•    GCNA WRB office

Qualifications

•    金融常識與道德Financial Knowledge and Ethic
•    銀行內部控制與內部稽核Proficiency Test for Bank Internal Control and Audit

Criteria
•    Ability to multi-task and manage multiple stakeholders 
•    Strong analytical skills 
•    Strong organisation qualities, excellent inter-personal skills and multi-cultural awareness.
•    Responsible with high integrity and ethics
•    Personal authority with proven ability to establish relationships and work with senior levels of the management team from Group, Region, Country or other external stakeholders

Role Specific Technical Competencies
•    English
•    Mandarin
•    Business Context

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.