Job Summary

Responsible for CMPS product all related items included but not limited to the following:
•    Monitoring product performance and managerial reports
•    Ensuring the End-to-end product sales process meet quality standard including new payoffs, new issuers, or new product tranches
•    Managing all product related governance including maintaining existing products and onboard new products 
•    Build and develop project for new product initiative with different stakeholders
•    Streamline and simplify the product onboarding process with quality result
•    Solving any issues or response question from all frontline about CMPS product 
•    Facilitate troubleshooting and problem solving for products with various stakeholder including but not limit to IT, OPS, frontline, issuer
•    Communicate with issuers, group team, senior management about product related including but not limited to product request, product issue, or settlement issue
•    Coordinate in UAT, which includes but not limits to preparing the test strategies, test cases, and executing test, issue reporting and tracking
 

Key Responsibilities

Strategy
•    Understand task assigned in the context of overall business strategy

Business
•    Responsible for CMPS product all related items included but not limited to the following 
•    Monitoring product performance and managerial reports
•    Ensuring the End-to-end product sales process meet quality standard including new payoffs, new issuers, or new product tranches
•    Managing all product related governance including maintaining existing products and onboard new products 
•    Build and develop project for new product initiative with different stakeholders
•    Streamline and simplify the product onboarding process with quality result
•    Solving any issues or response question from all frontline about CMPS product 
•    Facilitate troubleshooting and problem solving for products with various stakeholder including but not limit to IT, OPS, frontline, issuer
•    Communicate with issuers, group team, senior management about product related including but not limited to product request, product issue, or settlement issue
•    Coordinate in UAT, which includes but not limits to preparing the test strategies, test cases, and executing test, issue reporting and tracking

Processes
•    Understand the up-to-date regulation and internal policies and control mechanisms relevant to ensure quality of process
•    Continuous pursue to improve user experience and customer experience 
•    Ensure operational efficiency through digitization 

People & Talent
•    Self-driven to achieve highest standard performance and promote company value
•    Self-driven to consistently deliver beyond expectation

Risk Management
•    Risk awareness for breaches of regulation and policies, lack of control, damage on customer rights, erosion of PnL, failure to fulfil obligation and other adverse impact on business

Governance
•    Understand the up-to-date regulation and internal policies and control mechanisms relevant to ensure quality of process

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    WM Platform Team
•    Relevant Project teams
•    WM Product Manager Team
•    Capital Markets Products and Sales Teams
•    Technology & Innovation

Skills and Experience

Essential
•    Have experience in doing system testing (SIT and UAT). 
•    Work in an agile environment with different teams across different locations
•    Able to work independently
•    Good communication skills in English and Mandarin

Preferable / Optional
•    Experience in equities or wealth management systems
•    Knowledge in stock markets in HK and US
•    Worked in financial institutes or banks
•    Used Jira and confluence page
•    Have basic knowledge of Linux / Unix / Restful API
•    Able to write simple SQL statements to retrieve and modify data in relational database such as Oracle

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.