Key Responsibilities

Sales Strategy

• Collaborate with Client Coverage teams (e.g. Corp RMs) and Products teams to develop and drive implementation of sales strategy, ensuring that sales strategy is aligned with and socialised into overall client group account plan and products strategy
• Leverage the Bank’s and other third party platforms to sell relevant products to clients while ensuring compliance with global standards
• Define digitisation agenda in the assigned portfolio that would drive client loyalty and wallet share growth

Business Development

• Collaborate with Relationship Managers, Product Management and Structuring team to identify business opportunities, structure products and pitch appropriate solutions to clients.
• Work closely with Data Solutions and Digital Analytics team to leverage on market and client data to identify business opportunities.
• Conduct client profiling and client financial needs analysis
• Analyse and keep abreast of market conditions to capture sales opportunities (e.g. sustainable finance)
• Manage deal execution, maintain oversight on implementation, and ensure revenue realisation
• Recommend and implement the appropriate service model for respective clients; and retain ownership of overall client experience
• Lead the origination an client relationship management for Taiwan origination clients and prospects, including setting overall client strategy and account plan
• Responsible for delivery of agreed business performance targets 
• Influence management of the balance-sheet for the benefit of the business and ensure the overall targets relating to budget and portfolio quality are cascaded to teams with appropriate product revenue, profit, volume, assets and liabilities targets are proactively managed

Client Management

• Establish and maintain network of relationships with clients and partners and establish oneself as a trusted advisor with clients
• Collaborate with Corp RMs, Implementation, Client Management, Services and relevant Financial Markets teams to ensure delivery of quality services and a consistently superior client experience
• Active engagement with senior executives within clients. Build and nurtures relationships over time; recognises and addresses needs.

People & Talent

• Lead and reinforce strategic change and ensure the organization structure of people programs are aligned and geared towards supporting change
• Role model effective change behaviour by being flexible and adaptive while maintaining focus
• Provide effective leadership and management to direct reports and ensure they are highly engaged and performing to their potential
• Ensure active communication of version, priorities and progress to the business to foster engagement, awareness and motivation
• Ensure the provision of ongoing training and development of people where appropriate and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risk
• Set and monitor job descriptions and objectives for direct reports where appropriate and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Responsibility to review team structure / capacity plans

Risk, Regulatory and Governance

• Manage and monitor associated risks with financial crime and money laundering, including due diligence for clients
• Ensure credit, operational, legal, regulatory, reputation, compliance are held to the highest standards of risk management (at a product and enterprise level as relevant)
• Keep abreast with changing regulatory requirements and provide advisory support to clients
• Accountable for all escalations from the Country to the Region, Group governance committees or risk control owners
• Accountable for audit and peer reviews in Taiwan and responsible for audit readiness and preparation
• All sales disciplines are adhered in accordance with CIB standards i.e. Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable as the role

Technology

• Leverage data-driven sales systems (i.e., real-time CRM) (e.g. Microsoft Dynamics 365) to better understand clients’ needs and receive accurate client insights to drive sales strategy
• Keep abreast of emerging technologies (e.g. blockchain, API, cryptoassets) to understand impact on client and recommend relevant solutions

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the TB Corporate Sales Taiwan team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders

• Works closely with CIB Taiwan Heads of Client Coverage, Transaction Banking, Product Partners, key functional partners i.e. Credit, Legal, Fraud, Compliance, Relationship Managers to drive client conversation and sales pipeline
• Liaise with Relationship Managers and support teams from strategic partners to address client needs
• Interacts closely with Client Management and Product Management to define new client’s requirements and priorities appropriately

Other Responsibilities

• Embed Here for good and Group’s brand and values in Taiwan; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Bachelor’s degree in business / Finance Preferred

Role Specific Technical Competencies

• Client Experience, Behaviours and Preference
• Industry Knowledge
• Product Line (Transaction Banking)
• Risk Management (Financial and non-financial)
• Sales
• Business Acumen, Debt Origination, Marketing Strategy and Technologies
• Channel Management, Data Analysis and Visualisation, Partnership Management, Pricing, Regulatory Environment – Financial Services, Sustainable Finance
• Emerging Technologies, Product Design and Development

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.