Job Summary

The candidate will be a member of the Markets Client Onboarding team being fully accountable on the service delivery relationship for the Markets clients in the East region. The primary responsibility is to manage Markets operations service delivery and overall client experience. The individual needs to be able to deal with inbound operational queries or escalations and must therefore have an all-round understanding of operations from trading through settlement and reconciliations. A solid understanding of Markets products and trade lifecycle would be requirement.

Key Responsibilities

Strategy
Targeted Improvements
•    Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
•    Ensure uniform approach towards implementation of Global Markets Model and adherence to DOIs
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
•    Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes. 

Automation and Streamlining
•    Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Business
•    Partner with Markets sales, CIB relationship managers, legal, compliance, risk, and operations teams to align on onboarding requirements and client needs.
•    Develop and nurture strong client relationships to ensure a positive onboarding experience and seamless product delivery.
•    Act as a trusted advisor to clients, addressing concerns and supporting their access to market opportunities.

Processes
General
•    Perform end-to-end orchestration across all processes and services managed by Markets Client Onboarding team
•    Engage clients throughout process, ensuring seamless delivery and client experience
•    Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
•    Adheres to first-time-right principles
•    Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.

Regulatory Onboarding
•    To be responsible for undertaking Due Diligence requirements to ensure adherence to relevant SCB policies on sub funds of Investor clients working with the Risk Control team to ensure all necessary Compliance risks are properly managed and accurate records diligently maintained. 
•    Client outreach and interaction with CM to gather deal requirements, financial statements and other inputs for performing CIP due diligence. information collection & verification (depending on product usage predominantly derivatives)
•    Responsible for supporting CM and CR in all Regulatory related onboarding matters in the Investor sector. 
•    Manage, allocate and monitor the workflow for Markets account opening and/or amendment for onshore and offshore team
•    Work closely with client managers, client management team or other related stakeholders on a timely manner to resolve issues and complete the Markets account opening or maintenance
•    Perform Markets trigger review in a timely manner which includes collaborating with relevant teams to ensure the expected timeframe are met
•    Be champion and / or change managers for any new Markets regulatory changes and ensure safe landing into the existing processes effectively 
•    Escalate or enforce any compliance related findings during Sample testing for Markets account opening or maintenance cases. Also participate in design and implement changes to address the findings

•    Manage MIS and reports on Markets onboarding to further provide support to improve or enhance the workflow
•    Conduct review on Markets account opening forms or checklists to further streamline the processes
•    Ensure efficient and timely opening of Markets client accounts, and managing related FATCA, EMIR, Dodd Frank and other regulatory due diligence requirements as they arise.
•    Own set up of Markets accounts
•    Request in eOps trading accounts to be opened in the systems required to trade the relevant product and follow through any eCommerce mapping request as per client requirement.
•    Ensure client trading accounts are set up end-to-end in E-Ops. This will include checking to ensure the final operational flow chain is complete, including items such as signing authorities and SSI’s as required by policy and the trading strategy of the client. This will involve liaising directly with Data Administration Unit, Investor Service Operations, E-Client Services and other internal administrative areas.
•    Identify and escalate blockages in the on-boarding / maintenance processes.
•    Manage the end-to-end process to orchestrate the relevant account setups and internal approvals. Operate and manage the onboarding requests within the internal and external onboarding workflow tools

Product Enablement [Account Opening and Channels]
•    Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
•    Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking), Commercial Banking clients in all interactions for their enquiries and other accounts related issues
•    Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable
•    Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

People & Talent
•    Provide effective orientation /guidance to new joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
•    Develop and implement a personal learning plan with team manager, to attain necessary competencies 
•    Successfully complete milestones as laid out in implemented personal learning plan

Risk Management
•    Proactively identify, assess and mitigate risks associated with client onboarding, including operational, regulatory and reputational risks 
•    Establish and enforce robust controls and governance frameworks to ensure compliance with local and global regulations
•    Collaborate with Business Risk Managers, compliance and legal teams to address potential issues and implement remediation plans when necessary
•    Monitor onboarding workflows to identify bottlenecks or risk exposure, recommending process improvements to minimise vulnerabilities. 
•    Drive consistent adherence to governance frameworks, audits and risk policies across onboarding processes

Governance
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 
•    Act as Liaison between Markets Sales, Client Management team, Legal, Markets Contracts, Credit, Client Onboarding and Markets Operations teams. 
•    Assist with queries regarding the Static data and processes for clients.
•    Ensure that all systems are updated when a request is submitted to the Markets. Client Onboarding team.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    All Markets Operations functions and Markets Ops MT
•    Markets Sales, Trading & COO
•    Client Coverage RMs and Client Managers
•    Onboarding teams (CMT)
•    Markets and Country / Regional Legal / Compliance
•    Other CIB or Bank teams as required to support client initiatives

Other Responsibilities
•    Embed Here for good and Group’s brand and values in Markets Business & Client Operations; 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

•    Communication skills
•    Customer Relationship Management
•    Product Knowledge
•    Problem Solving Skills
•    Collaboration
•    Time Management

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers