JOB SUMMARY

P file process management 
•    P file scan and upload to eOPS system as maker role, including new joiners, leavers and incremental document.
•    P file hard copy document creation and filing.
•    Manage P file retrieval process for any case request via OneSC.
•    Perform and coordinate P file CDA

HR Operation execution 
•    Non-insurance benefit management. 
•    Simplification of processes & procedures based on customer interaction and feedback.
•    Ad-Hoc HR operation activity support.

AskHR support
•    Support employees’ query with quality and in time service.
•    Achieve client satisfaction and improve customer service by reviewing customer feedback.

Risk and Compliance
•    Prepare materials in Traditional Chinese for governance meetings or regulatory requirement if required
•    Ensure that issues, risks and interdependencies are identified, managed and resolved via the defined escalation process is in place 
•    Understand the project lifecycle and ensure all stages of the lifecycle are managed accordingly

Regulatory & Business conduct 
•    Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. 
•    Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.  
•    Take personal responsibility for understanding the risk and compliance requirements of the role. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. 
•    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.  Comply with relevant policies, processes and regulations, as part of the culture.

RESPONSIBILITIES

Strategy
Awareness and understanding of HR policies, procedures and Taiwan labour regulations appropriate to the role.

Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Processes
Responsible for executing P file process management and HR operation activities and supporting AskHR. 

Risk Management
The ability to interpret HR policies, procedures, and Taiwan labour regulations, identify key issues based on this information and put in place appropriate controls and measures.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities
Embed Here for good and Group’s brand and values in Taiwan / Human Resources / Specialist Delivery; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Qualifications

•    Degree Preferred: Bachelor's degree or above. 
•    Fluency in both spoken and written in English.
•    Familiar with Labour Standard Act and related regulations preferable
•    Experience working within Human Resources in the financial industry preferable
•    Excellent communication skills – oral, written and presentation
•    Good working knowledge of MS Office Suite Skills including Excel, PowerPoint etc
•    Attention to detail and accuracy in administrative tasks.
•    Personal integrity and strong sense of data security and confidentiality.

Role Specific Technical Competencies
•    Customer Support Operations
•    Effective Communications
•    HR: Policies, Standards and Procedures
•    Human Resources Information Systems Operations
•    Human Resources Operations
•    Operational Risk
•    Problem Management Process
•    Process Improvement
•    Service Request Management Process (TCS)
•    Standard Operating Procedures

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.