RESPONSIBILITIES

Business

• Familiar with the relation between business process and Application e2e flow 
• Overall relationship and Service Manager with Stakeholders. 
• Deliver Service Level Agreement (SLA) process lifecycle for agreed services.
• Monitor and report service level performance. 
• Review service performance with stakeholders

Processes

• Change Management - Country Technology Management role to review all the changes which impact to Taiwan ensure all the arrangement in place include implementation and verification.
• Incident Management - Especially Group managed applications use by Taiwan business to follow up incident resumption, RCA, participate MIM call and as bridge between Technology and Business provide input and communication ensure all align with same understand.
• Service Level Management - Service Availability review and initiate the discission for the service improvement such as how avoid repeat incident, proactive monitoring to reduce incident resumption time and impact, etc. 

People & Talent

• Technology skills include development, Technical Project Solution and general network/infrastructure knowledge available provide input and understand technology support team share information during incident resumption or review the change to access the impact and identify the risk.  

Risk Management

• Align with Group Risk Framework to keep trace the remediation and also Identify potential risk share industry best practices and work with the Technology Team for their feasibility and implementation
• To represent the country’s interest to ensure there is no unnecessary technology risks incurred and issues, if any happened, can be solved quickly with minimal impact to business.
• Support IT Risks related activities such as audit, risks management and other compliance related activities

Governance

• Project Involvement - involve the project delivery ensure in-scope services (new/enhancement) conduct testing with positive result especially Non-Functional Requirement which potentially impact to SLA.

​​​​​​​Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Business end-users
• Technology Delivery & Support Team

Qualification

• Education     Bachelor’s degree or above, Computer Science or Information Technology/Engineering is plus    
• Certifications     ITIL, PMP, Scrum Master, Java/.NET development is plus
• Languages     Mandarin & English

Role Specific Technical Competencies

• Banking industry experiences
• IT Experience include Analysis, Develop & support
• Project Management experience
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.