JOB SUMMARY

• The role is handling trade operation general internal and external reports to stakeholders, to assist team for trade relative affairs and cross support CMO admin affairs as per team lead’s assignment.
• To perform the process in daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Trade & Cash Management Operations i.e. Pre-Processing, Processing (Trade txn registration in trade system; renew correct data /report to stakeholders; and cash process as per team lead’s assignment); and ensure that the established service standards are met.
• To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
• To support the development of the Trade Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.

RESPONSIBILITIES

Business

• Responsibilities related to the delivery of business and/or financial objectives, for example, awareness and understanding of the trade business in open account and documentary trade and cash ITT/OTT flow.

Processes
Operational Efficiency

• Ensures the operational work, policies and procedures protect the Bank from loss and provide top services to customers.
• Ensures smoothly interface with other departments.
• Ensure that Transactions are processed with efficiency and accuracy.
• Continuous improvement in productivity/process.

Services Quality

• Ensure Bank core values implemented in daily processing.
• Ensure that Service Standards are met.
• Resolves day-to-day problems in processing or escalates issues as appropriate.
• Flexibility to meet customer needs which conflict with normal operations practice.
• Problem resolution and troubleshooting for internal & external customers.
• To processing/approving payment message per instruction from clients.
• To verify client authorized signature on documents.

Systems and Technology

• Ensures the present system is good enough for our operations either hardware and software, and always looking forward to the best to support the operation performance by completed automation in minimizing / reducing too much manual work involved.
• Monitor and ensure that systems and procedures allow for the error-fee processing of all processed items and that blockages to the workflow do not occur.

Developments

• Develops through cross-training, counseling and proper classes and seminars.

Compliance

• Ensure that Group/Country Policy/Procedures and all applicable Rules/Regulations are complied with.
• To comply with all applicable money laundering prevention procedures and be awareness to report any suspicious activity to the Business Money Laundering Prevention Officer and Line Manager.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal

• Transaction Banking
• Transaction Banking - Banks Sales 
• Transaction Banking Client Management 
• CCIB RM/ARM
• External
• GBS India/Malaysia
• Bank Customers
   

Other Responsibilities

• Embed Here for good and Group’s brand and values in Taiwan Trade Operations Team
• Processing of day-to-day transaction related activities.
• Handle transactions related inquiries from external customers or internal customers.
• To prepare monthly / periodically reports.
• To provide support to all assigned products and services.
• Ensure adherence of all controls and procedures as detailed in DOI
• Adhere to operational risk and legal/compliance requirements as instructed.
• Other responsibilities assigned by the immediate team leader.

Our Ideal Candidate

• Education     Academic or Professional Education/Qualifications; University educated
• Training     Bank training; non additional 
• Licenses     Licenses and Certifications/accreditations; non additional
• Membership     Professional Memberships; relevant memberships to be agreed
• Certifications     Licenses and Certifications/accreditations; non additional
• Languages     English/Chinese

Role Specific Technical Competencies

• Banking products
• Operations-Back office
• Remittance Processing
• Trade processing
• Customer Interaction
• Regulatory Environment – Financial Services 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.