帳戶開戶資深專員

1. 帳戶開戶作業
2. 媒體交換授權作業
3. CC/CASA帳戶維護作業
4. Call Back作業
5. 信函退件作業
6. CC退卡作業
7. eBanker網銀設定
8. Audit related Process 查核相關作業
9. Process enhancement and project support 流程改善及參與專案作業

JOB SUMMARY

Banking operation provides timely compliance advice and guidance, consistent with Bank Compliance Standards, to Bank business unit management on policies, procedures, and controls necessary for the Bank to achieve compliance with WRB regulatory requirements applicable to the Bank’s activities (CASA and CCPL).

RESPONSIBILITIES

•    Day-to-day activities for Bank’s process (CASA and CCPL) handling.
•    To ensure smooth and correct operational process. 
•    To ensure the proper completion of client documents and provide support to applicants when applications are incomplete.

Strategy 

To build up a high perform team with streamline productivity to support company growth and deliver 

Business
•    Day-to-day activities for Bank’s process (CASA and CCPL) handling. 
•    Responsible for reviewing and processing for Client’s request/application. 
•    Coordinating with other departments such as customer service to ensure that all tasks are completed properly

Processes
 
•    CASA Account Opening 存款帳戶開戶作業
•    CASA/CC Account Maintenance 存款/信用卡帳戶資料維護
•    Call Back Process 交易前後電話照會作業
•    Return Mail Process 退件信函處理作業
•    Return Card Process信用卡退卡作業
•    PIN Printing and Mailing Process 密碼單印製郵寄作業
•    Autopay/ACH Process 授權扣款核印/設定作業
•    Business Clients eBanker Process中小企業金融網密碼單及IC卡製作/郵寄作業

People & Talent

•    To improve the sufficient knowledge in a function, product, or process.
•    To ensure completed the mandatory training.

Risk Management
 
•    Ensure that operational processes have the appropriate controls in place to satisfy external regulation and internal policy requirements.
•    Ensuring that all transactions are in line with the approved DOI with agreed TAT with business.

External:

•    Property and Casualty Insurance Companies
•    JCIC
•    HSM Vendor

Other Responsibilities

•    Data entry and administrative works
•    Update statistics
•    Participate in preparing unit documentation, such as rules and procedures 
•    Participate in Department project and prepare user testing documentations and conduct user acceptance tests on new systems.

Qualifications

• 具2年以上銀行或信用卡相關帳務經驗者
• 擅長Word/Excel/PPT等Office軟體
• 具基本英文聽說讀寫能力
• 外匯業務證照尤佳

Governance
To complied with the process of banking operation process (DOI), Group Standard and Local Regulatory requirement. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance maters.

Key Stakeholders

Internal: 
•    Finance
•    Risk and Control, Business Risk Manager
•    Business (WRB Product) 
•    Legal and Compliance
•    Ops (WRB Ops)
•    Branch/BSO
•    Contact Centre
•    Technology
•    WMO

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.