JOB SUMMARY

• To perform outsourcing ATM management and VD card management.
• To manage self-service terminal DOI and improve related process.
• To support project and account opening process management/improvement.

RESPONSIBILITIES

Strategy

• To perform outsourcing ATM management and VD card management.
• To manage self-service terminal DOI and improve related process.
• To support project and account opening process management/improvement.

Business

• To support ATM management/AC opening process team to deliver high quality service to our customers to maximize new business acquisition
• To well co-work with relevant parties, such as ATM & VD vendors, Technology team, CFCC, SCM, CRES, and frontline.

Processes

• To perform BAU of outsourcing ATM management and VD card management.
• To manage self-service terminal DOI and improve related process.
• To support project and account opening process management/improvement.
• To perform ATM monitoring (Proview) and financial process of ATM.
• To generate ATM BAU reports.
• Well manage ATM outsourcing vendors, such as 立保保全、DN. 
• Customer complaint handling of ATM and VD.

Risk Management

• The ability to interpret the Group’s requirement and Local regulatory, identify key issues based on this information and put in place appropriate controls and measures

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

Internal Contacts                    

• All branch sales and service staff 
• All frontline business stakeholders
• All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
• Other support functions (IT / Audit / Finance / HR / CRES / SCM, etc.)

External Contacts                    

• WRB customers
• ATM & VD vendors
   

Qualification

• Languages     Fluently read, write, listening and speaking in Mandarin 

Role Specific Technical Competencies

• Anti-money Laundering Policies and Procedures 
• Customer Interaction
• Understanding Customer Needs
• Customer Support Policies, Standards and Procedures 
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.