Job Summary

Strategy
•    To generate and grow the portfolio of customers in number and quantum by providing solution based initiatives to meet their needs.
•    Identify and prioritize activities to maximize revenue contribution from the high potential customers.
•    Coaching team members to increase sales productivity and cross-selling.
•    Tracking team members’ productivity and performance
•    Referral of prospective business to other SCB functional units.
•    Enhancement of the Bank’s image via community activities.
•    Regular monitoring of sales performance and communicating of results achieved

Business
•    Progress against balanced scorecard targets.
•    Portfolio growth by means of acquisition of new customers and deepening existing client relationships.
o    Increase profitability of client through revenue generation and growth.
o    Net incremental growth of portfolio in terms of revenue for the existing book.
o    Growth in product cross holding ratio
•    Customer satisfaction scores reflected in Net Promoter Score (NPS) 
•    Adherence to process and compliance

Processes
•    Facilitating and implementing work process improvements.

Key Responsibilities

People & Talent
•    To ensure the work environment is safe and free from risk relating to Health & Safety.
•    Supports in the implementation of the Group H & S initiatives.
•    Promotes H & S awareness amongst employees.
•    Ensure compliance to local legislations and group requirements\
•    Building business development teams, staff morale and engagement 
•    Developing the sales forces to reach the target and get profitability.
•    Doing proactive mentoring and management of all sales teams. 
•    Undertaking Union/Labour Office interface if necessary.
•    Observing, coaching/training and counselling staff towards expected behaviours.
•    Doing Identification of training/development needs and ensuring these are met.

Risk Management
•    Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
•    Read, understand and comply with all provisions of the Group Code of Conduct.
•    Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
•    Awareness of all the policies and procedures issued in relation to money laundering prevention.
•    Ensure CDD compliance for all new to bank and existing customers.
•    Ensure zero operational loss and effective complaint management.
•    Effective reject management.
•    Report any suspicious transaction immediately to the supervising officer of Fraud Control 
•    Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Governance
•    Control and periodic checks of operational risks and workflows.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Branch Operation, Lending Operation, CI Team, Product team, Policy team, Sale cor team, Account Service team.

Skills and Experience

•    Spot Opportunities
•    Solve Problems
•    Take the Lead
•    Build Resilience
•    Collaborate
•    Communicate
•    Deliver Sustainably
•    Achieve Results

Qualifications

•    Bachelor Degree related to Economics, Banking, Finance
•    Experience in Team management role in Banking/Finance field is a preference

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.