Key Responsibilities

•  To deliver service / reports to Country Stakeholders/clients in accordance with requirement and timeline as agreed in Services Level Memorandum and ensure reporting deadlines are met. 

•  To ensure accurate and timeliness processing of each deliverable, and as appropriate the Fund Offering Memorandum and related documents such as fund’s SLM. 

•  To ensure accurate capturing of trades / prices / Reporting/ Payment processing for all Countries served. 

•  Recording and disbursing dividends either by payment or re-investment.

•  Calculating and disbursing payments of fees to the investment manager/advisor, custodian, administrator and other service providers as required.

•  To ensure fund administration services fees are settled on timely manner. 

•  To liaise with internal customers/stakeholders and senior team members to ensure completion of complex or exceptions-based process actions. 

•  To support Assistant Manager/Manager/Senior Manager, handle and delivery assigned ad hoc project within the deadline.

•  Manage and avoid risks to clients, Bank / Group by ensuring prompt and accurate reporting to clients / management, timely rectification and / or monitoring of any discrepancies.

•  To provide accurate statistics relating to Key Risk Indicator (KRI) and Key Performance Indicator (KPI) to help measuring and meet division goals.

•  To drive Process efficiency and enhancements

•  To conduct RCA and focus on reduction of repeated errors

•  Managing the team members effectively, knowledge sharing among team members & developing team member skills of all team members.

•  Process training to new joiners, regular updates on the process change and incorporation of the changes in DOI.

•  Ensure a continual drive towards automated control processes. 

•  Ensure proper functioning of day-to-day controls, periodic monitoring of activities and timely resolution of risk issues.

•  To ensure successful completion of BCP/DR test at required frequencies.

•  To escalate issues as they occur and coordinate communication to senior stakeholders.

•  Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

•  Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of proficiency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.

•  Facilitate the building of a performance-driven organization by setting SMART goals, constantly reviewing the dept’s and team member performance against these goals and providing the appropriate support, motivation and guidance to staff to achieve these goals.

Qualifications and Experience

• Bachelor’s degree or equivalent in Banking, Business Administration
• At least 10 years of relevant experience for a Senior Manager role in the following areas
• Comprehensive knowledge of Transfer Agency, including all types of funds such as Traditional, Equalisation, Series, and Private Equity Funds.
• Good attention to detail with a commitment to high accuracy.
• Ability to work resourcefully with minimal supervision while mentoring diverse and rapidly changing work pressures and client requirements.
• Excellent communication, client service, and problem-solving abilities.
• Remarkable interpersonal and communication skills, adaptable for collaboration with both external and internal stakeholders.
• Capability to follow established procedures while identifying and communicating potential improvements
• Critical thinking skills with the ability to evaluate and justify the necessity of each process.
• Experience mentoring a team of 10 to 15 members, including conducting appraisals and merit discussions directly.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.