Job Summary
Strategy
• To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches.
Business
• To generate business through cross selling banking products to customers transacting at counters.
• To ensure that the highest standard of service is provided to customers at all times.
• To maintain cordial relationship with existing and new customers.
• To support Relationship Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
Processes
• To handle deposit/withdrawal transactions and provide other banking services at counters.
• To handle a/c opening request and ensure comply with KYC and CDD policy.
• To ensure that cash in the teller’s cash till is balanced to on-line cash book and all the customer transactions are correctly posted.
• To post all general ledger entries and ensure the books of the branch are balanced.
• To update customers record to computer system and assist in general filing of bank record at branch.
Risk Management
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Key Responsibilities
Governance
• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• To bring to the attention of the Senior Branch Operation & Service Manager any problems encountered together with any recommended solutions.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal Contacts
• All branch sales and service staff
External Contacts
• Customers
Skills and Experience
• Anti-money Laundering Policies and Procedures
• Customer Interaction
• Understanding Customer Needs
• Teller Functions
Qualifications
License: 信託業務人員
