Job Summary
As Teller:
• To process cash/ non-cash transaction efficiently and accurately.
• Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealing
When the Teller is relief to work as CSE:
• To handle all customer’s queries efficiently and accuracy
• Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealing.
Key Responsibilities
Strategy
• All Teller will be trained to handle as Client Service Executive when there is a need to CSE.
Business
As Teller
Operational Activity
• To ensure procedures and policies outlined in Branch Operating Standard and Instructions are always implemented and remain in compliance.
• Processing of all daily counter transactions for deposits, withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfer, drafts, telexes, cashiers’ orders) and handling associated customer
• Verify and ensure that every cash transfer to and from all tellers are correct
• Processing of outward clearing cheques
• Reconciliation of sales draft and Brunei government cheques
• Perform batching of documents, general filling, preparation of statistics for service quality and productivity indicators
• Perform Peer checking of vouchers against the Batch report and ensure vouchers above teller’s limit have been checked online and signed by Supervisor.
• Sign off at the end of Batch report upon completeness of checking.
• Perform other appointed duties and relief other staff members as and when required
If appointed as Relief Teller for other branches,
• Key responsibilities remain unchanged however tellers must ensure the correct ID is utilized at that designated branch
• Till and drawer keys are to be surrendered to Cash Officer of that branch at end of day
If assigned as Chief/Assitant Chief Teller:
Operational Activity:
• Custodian for Branch Vault/ATM/CDM
• Manage and control all cash holding at the Branch, ATM and CDM to ensure correctness at all time.
• Work with Cash Officer / Relief Cash Officer to ensure branch cash holding is within the approval limit. If excess, to seek email approval per OAS on the same day.
• Coordinate cash transfer to and from Main Branch efficiently and correctly.
• Report any cash discrepancies identified.
• Ensure machines replenishment/clearance are performed in a timely manner as per policy requirements.
• Ensure that all tellers are not exceeding their daily cash limit.
• Attend to issues pertaining to branch machines (including off-hours) in a timely manner as per expectations.
• Preparation of statistics for returns.
• Custodian of ATM and CDM combination.
Processes
• Ensure meeting clients requirements are following all regulations and controls as set by the Bank and external regulatory authorities.
• Sound knowledge of all aspects of general banking, banking products and operations, where applicable.
• Ensure CDD compliance for all new to Bank and existing customers.
• Read, understand and comply with all provision of the Group Code of Conduct.
People & Talent
• Independent and self-motivated to see things are executed correctly and according to process.
Risk Management
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Money laundering prevention:
• To make prompt report of suspicious transactions or proposed transactions according to the documented process on reporting and/or in compliance with local regulatory requirements
• To fully comply with Group Policy and Standards on Money laundering Prevention or Local regulatory requirements for the prevention of money laundering
Governance
Compliance:
• To speak up and report any knowledge of out of the ordinary activities in the branch.
• Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
• Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Conduct:
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
• The conduct of individuals in the Job holder’s area of accountability ensuring behaviours set out in the Group Code of Conduct.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• BOSM
• Client acquisition
• Priority Banking
• Business Banking
• Global Banking
• Client Care Centre
Retail Products and Segments
• Operations, CDD, FCC, CMO
• Property
• IT
• Client Experience
Other Responsibilities
• Embed Here for good and Group’s brand and values in branches Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills and Experience
• Banking Core System, ccms
• Languages - English
• Languages- Bahasa Melayu
• Languages – Chinese and /or dialects
• All required accesses
Qualifications
• Minimum qualification – National Diploma
• Work experience in similar field an advantage
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
