Job Summary

Responsible for management of HK Mortgage SnT, Including responsible for whole team’s control and support on BAU transactions.

RESPONSIBILITIES

Strategy
Awareness and understanding of the Group’s business strategy and model appropriate to the role. 

Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
•    Participate in the setting of objectives, establishing performance goals, and monitoring overall team performance.
•    Ensure BAU cases are processed within SLA in normal situation.
•    Ensure BAU cases processed strictly follow DOI& Policy and meet compliance and audit requirement.
•    Communicate with Spoke for BAU cases.
•    Solve BAU issues once raised by team members.
•    Meanwhile take processor’s role if needed. 
•    Arrange the team resource on support CN/HK business when needed. 
•    Ensure Staff follows the code of conduct strictly, ensure the client information is secured and protected from leaking.
•    Achievement of whole team processing accuracy (99.97%), TAT (no breach of SLA) & productivity (105%);
•    Achievement of individual performance
•    Contributing ideas for improvements of processes and procedures;
•    Developing team members to achieve the desired level of productivity and competency;
•    Process documentation/SLA/BIA/BCP/business performance reports updated timely;
•    Money Laundering Prevention
    Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions. 
    Ensures that appropriate internal controls are in place and operating effectively.
    Ensure all staff in team are adequately trained.

People & Talent
•    To ensure perfect planning for the day/week.  
•    To ensure leaves are well planned with NIL impact to service delivery to Clients.  
•    To ensure good relationship is maintained with peers, superiors in the team

Key Responsibilities

Risk Management
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Fill in for  regulated roles] 
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    Understands and knows who the stake holders are and meets SLAs.
•    Able to provide timely and accurate response to queries / request raised by Stakeholders

Other Responsibilities
Embed Here for good and Group’s brand and values in WRB HK Mortgage SNT[country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Skills and Experience

English Communication and Excel

MS Excel Skills

Qualifications

      College English Test Band 4 (CET-4)
    Bachelor’s degree or above

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.