Job Summary

We are seeking an experienced Transformation Coach to play a pivotal role in shaping our organisation’s future. As a Transformation Coach, you will empower teams to optimise capacity, deliver efficiently and drive exceptional productivity. 
As a Transformation Coach, you will:

• Drive organisational change initiatives across our organisation, collaborating with cross-functional teams  
• Embed with product delivery hives to identify areas for improvement, providing hands on coaching and guidance  
• Develop and deliver training sessions workshops and materials to enhance team capabilities  and productivity e.g. facilitation techniques, tool usage
• Foster a culture of agility, innovation and continuous improvement
• Collaborate with leadership to steer delivery performance and outcomes

RESPONSIBILITIES
As an inspiring and passionate Transformation Coach, you will:

• Complement the overall effectiveness of our transformation team with your proactive mindset
• Demonstrate strong Agile coaching ethnics and team-oriented approach
• Utilise critical thinking skills to drive results and improve processes
• Showcase exceptional communication skills, strong initiative and the ability to work with minimal supervision
• Foster synergies within and between teams to boost efficiency and effectiveness

Key Responsibilities

Strategy

• Our strategy focuses on driving alignment, communication, and transformation to achieve our objectives.

Align and Optimize

• Continuously align ways of working within and across teams to deliver on objectives and improve productivity.
• Communicate and Engage
• Communicate the benefits of transformation to both stakeholders, highlighting the impact on ways of working practices.

Transform and Improve

• Mature the Product Delivery Organization, building and maintaining high-performance products, services, and capabilities.
• Embed a culture of continuous improvement, focusing on delivery productivity and ways of working.

Business

• Collaborate with Hive Leadership to establish Transformation roadmap and continuous tracking.
• Be the change – model the agile mindset, values, and principles of team ownership and shared accountability.
• Establish OKRs with the hive, using agile tools and techniques to help the business achieve the organisational targets. 
• Coach leaders to enhance decision making to the frontline to reduce time to market.
• Provide data-driven analysis and improvement opportunities on delivery productivity, and work with leaders and teams to address them.
• Aligns teams towards frequent delivery of value, with evidence of continual improvements in delivery speed and stability at Hive level. 
• Proactively works with the hives to manage capacity, support quarterly planning and achieving >80% committed in a quarter.
• Provide hands-on support to guide and mentor teams to follow appropriate software development practices 
• Drives a customer focus, evidenced by improvements in user satisfaction .
• Reviews the hive structure regularly and constantly seeks to 'shift left.'
• Demonstrate quantifiable outcomes with respect to delivery practices, processes, interactions and capabilities.

Processes

• Lead process improvement initiatives with a clear business case through various tools
• A3, Kaizen, Improvement Kata, Process Reviews, etc.)
• Continuously seeks to improve the hive construct to minimise handoffs and dependencies.
• Challenge and steer improvement of processes, governance, team design, org structure, funding models to improve delivery performance, productivity, and efficiency.
• Responsible for setting the guidelines around TOM for a hive.

People & Talent 

• Works with chapter leads to establish chapter operating model and chapter performance.
• Be the mentor in transformation and change management

Skills and Experience

Governance

• Work with individual Businesses and Functions in the context of change management, both to provide general guidance and to support them to resolving specific issues
• Manage interdependencies in transformation initiatives for MF
• Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs and benefits)
• Responsible for Change Management, including data accuracy (i.e. timely and accurate reporting to management teams re investment portfolio), training, governance and quality assurance. 
• Speak up and proactively flag gaps and deviations to the key principles, Change Delivery Standards and Change Delivery Model as a Product Delivery organization, and steer execution of improvement plans to address them.

 
Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work with MF Technology to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders.

• Head, Markets and FSS (MF) Technology; CIO, 
• MF; COO 
• MF Business Heads
• MF Hive Tech Leads
• Group Head, Transformation
• Embed Group’s brand and values individually
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Responsible for building culture of good conduct
   

Qualifications

•  Must have financial markets knowledge
• Proven capability in enterprise coaching, consulting or a related field with quantifiable outcomes
• Strong understanding of Agile methodologies and technical practices
• ICP-ENT or ICP-CAT or equivalent or higher 
• Advantage: Experience with DevOps practices and technical coaching experience e.g. XP, TDD  
• Financial services highly regarded, specifically Banking and knowledge of the CIB businesses (eg Financial Markets, Regulatory)
• Self-motivated leader with a growth mindset
• Highly innovative and current in application of human centred design principles

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.