Job Summary

To manage the relationship between In-country, CMF, CSG and the business units as well as between other team members within TB CASH OPS

•    To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement. 
•    Ensure there are NIL exceptions/Customer complaints
•    To handle requests of CCIB and BB clients in channels platform
•    Understand the importance of the client request and allocate the work accordingly on FIFO model
•    To be highly vigilant before approving any requests
•    Strictly following the DOI’s and bring into LM’s notice in case of deviations 
•    To maintain high quality in capturing details as per the request received in TP systems (where ever applicable) and driving the same across the team.
•    To ensure error free work with no operating losses where ever applicable
Handle stake holder queries and provide quick resolution

People and Talent 

•    To provide guidance to team members on operational issues.
•    Train the teams through daily huddles on the process gaps
•    Assist in coordinating, facilitating and promoting understanding of Operational Risk and in implementation and management of OR within the Unit.
•    Drive performance of the hubs against agreed performance and risk metrics and associated thresholds
•    Direct and develop the hub teams to adhere to and follow CLM Ops strategy and support the group driven initiative across all hubs and teams.
•    Be a process guide in onboarding and maintenance process related to Channels

Key Responsibilities

Risk Management

•    Ensure that Key Control Standards are adhered to.

Governance 

•    Compliance with all relevant Group Policies related to CLM Ops / CDD as applicable
•    Compliance with the Group Money Laundering Prevention Policy
•    Compliance with Group Operational Risk procedures 

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and
business conduct, across Standard Chartered Bank. This includes understanding and ensuring
compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of
Conduct.
• Lead the Client Management Team to achieve the outcomes set out in the Bank’s Conduct
Principles: Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance
matters.
 

Qualifications

Strong team player, able to work in partnership with other individuals on day-to-day and long-term
projects
• Strong stakeholder management and engagement skills
• Solution oriented; able to manage through complex situations and able to work well under pressure
with a high degree of accuracy
• Strong drive to deliver
• Knowledge of Client Management processes and target operating model
• Experience in client service and/ or front office experience desirable; good product knowledge and
understanding of a wide range of corporate structures
• Knowledge of the region – preferably an on-the-job experience in the region
• Excellent verbal and written communication skills is essential
• Fluency in English both speaking and writing is essential (additional language skills may be needed
based on local needs)
• Project management skills desirable; attention to detail, strong follow-through, and good judgment

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.