Job Summary

• Basic Banking Knowledge 
• Compliance
• Analytical Aptitude
• Reading Comprehension
• Software Application Testing 
• English communication Skills
• High quality & performance

Strategy
o    Follow strategic goals and guide teams for achieving results
o    Support growth and development opportunities for talent management and retention
o    Engage key stakeholders and support functions for strategic initiatives and transformation

Business
o    Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank 
o    Client obsession and identify strategic opportunities for transformation of service standards
o    Support and lead change initiatives and provide feedback for change proposals
o    Deliver sustainable cost saves and service levels on par with or superior to competition

Key Responsibilities

Processes
o    Capacity Management, work force management, productivity and load balancing 
o    Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities
o    Transactional authority for all the Transaction Processing Systems
o    Signing Service Level Agreement with Standard Chartered Bank, subsidiaries and other group entities
o    Service management through forums like JSR and SRM discussing service trends, key business strategies and actions required to be taken
o    Ensure accounting accuracy, reconciliations, across client life cycle of financials and transacting
o    Deepen end to end digital capabilities from Multi touch to single touch to zero touch processing 

People & Talent
o    Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline 
o    Ensuring framework for objective performance assessment of all team members
o    Ensuring right skilling among team members and training /certification for specific roles
o    Enabling a conducive environment for people including effective engagement 
o    Empowering with appropriate delegated authorities

Risk Management
o    Proactive identification, preventive controls and mitigation of key process / operational risks
o    Strong detective controls and continuous learning and fixing from risk incidents
o    Ensuring timely reporting of risk items as per the Group Risk Management Framework 
o    Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches whether data related or others 
o    Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times
o    Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holders

Governance
•    Able to quickly adapts to changes with regards to process, projects, behaviour etc
•    Ability to look beyond self-interest to collective interest
•    To positively respond to the pace of change

Qualifications

• English communication skill    
• Project management skill   
• Team management skill   
• Multi-banking Operation knowledge    
• Stakeholder management skill   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.