Job Summary

Strategy
Follow strategic goals and support teams for achieving results.

Business
Perform day-to-day operations.
Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
Contributing ideas for improvements of processes and proeédtFes.
Support and encourage others to practice in professional     Liabilities (Retail)RB HK CASA Payment & Financial Transactions seuÉce qüä3.it9.
Fully support team cross support when need.
Support PFT and Loan Maintenance in HK on processing covering both
CASA and credit card related area as well

Processes
Achievement of 105% productivity
Achievement of processing turnarQOhd     of SLA;
Achievement of accuracy     a i6åthIy•Båsis, no less than 99.97%.
Achievement of a mix of 20% learning from others and 10% formal learning; Meeting of     self;
Contributing ideas oh\tprocesses, procedures.   Update performance '{éthrds day end recon timely)
Please refer to     assignment.

People & Talent
Ensure deliéi,ery of high-quality services to customers through meeting or exceeding. customer ex)ectåtiøn guided by the Service Level Agreement, efficiency/accuracy standards and good business procé$es / judgment.Network internally with colleagues to solve issue and improve efficiency.
Continue to seek improvement in team and operational process to achieve service and performance excellence.Be a catalyst and a key team member in driving team activities.

Risk Management
Ensure to report line manager all irregular issues and potential risks at the first time.
Money Laundering Prevention
Responsible for any Money Laundering & Suspicious Transactions.
Responsibilities also include the reporting of any suspicious transactions. - Ensures that appropriate internal controls are in place and operating effectively. - Ensure all staff in team are adequately trained. Governance*
Able to quickly adapts to changes with regards to process, projects, behaviour etc
Ability to look beyond self-interest to collective interest.
To positively respond to the pace of change

Key Responsibilities

Regulatory  & Business Conduct
Display exemplary conduct and live by the Grou 's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Understands and knows who the stake holders are and meets SLAs.
Able to provide timely and accurate response to queries / request raised by Stakeholders.

Other Responsibilities
Embed Here for good and Group's brand and values in team [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional peliqies and procedures; Multiple functions 

Skills and Experience

English communication skill    
    
Multi-banking Operation knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.