Job Summary

•    Work within the Digital, Data and Coverage Platforms team to drive change delivery and implementation across the end-to-end client lifecycle, with a focus on KYC and entity data management domains.
•    Support realisation of business value through the creation and delivery of a product roadmap and its associated product backlog.
•    Drive the valuation of business initiatives and requirements gathering and produce analysis artefacts to support change initiatives.
•    Support the engagement of key stakeholders across client-facing divisions, product areas, Legal and Compliance, Financial Crime Risk, etc.
•    Provide vision and direction to development teams and stakeholders throughout the project.

Key Responsibilities

Strategy
•    Work within the Digital, Data and Coverage Platforms team to drive change delivery and implementation across the end-to-end client lifecycle – with a focus on KYC and entity data management domains – while also considering sunsetting and transition to target state CLM platforms.

Business
•    Manage the requirements development process through elicitation, analysis, specification, and verification of multiple levels of requirements (business, stakeholder, solution).
•    Continuously improve programme update and communication efficiency by simplifying and standardising stakeholder engagements.
•    Identify and implement best practices in resource management and processes, ensuring consistency and relevance.

Processes
Product Roadmap and Backlog Elaboration:
•    Support the Capability Product Owners (i.e. PO Leads for each domain) in developing and executing the product roadmap.
•    Leverage on subject matter proficiency in KYC / entity data management and client due diligence / lifecycle management to present key product enhancement ideas to various stakeholders and continuously identifying areas of product improvement.
•    Ownership of business requirements within the Capability (KYC / entity data management). Provide analysis and support prioritisation of incoming demand against the existing product backlog, in line with stakeholders’ needs and project budget / time constraints.
•    Support translation of business requirements into a well-defined backlog, including elaboration of Epics/Features/User Stories and acceptance criteria as per stakeholders’ expectations.
•    Maintain awareness of the market, users, competitors and industry, feeding insights into the Product Ownership team.

Change Delivery
•    Act as a key contact point between delivery squads, business stakeholders, operations, and technology teams.
•    Contribute to the development process for transformation projects through elicitation, analysis, specification, and verification of multiple levels of requirements (business, stakeholder, solution).
•    Provide daily direction to assigned delivery squads to meet the objectives of each development cycle, and maintain an adequate pipeline of tasks ready for squads to work on.
•    Ensure accurate and detailed requirements through usage of comprehensive and rigorous requirement elicitation techniques.
•    Create business values through implementing well-thought tactical/strategic solutions.
•    Support resolution of any ongoing delivery issues (e.g., product defects).

People & Talent
•    Work with squad members to build an empowered, high-performing team in a psychologically-safe environment.
•    Lead or participate in department and the broader SCB community’s initiatives.
•    Foster and nurture a collaborative operating model with transparent engagement internally and externally between stakeholders.

Risk Management
•    Ensure risks to project milestones are identified and communicated appropriately to relevant forums.
•    Ensure solutions and processes adhere to relevant regulatory requirements, internal policies, and risk frameworks.

Governance
•    Adhere to all internal and external regulations.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    Chief Product Owner
•    Capability Product Owners
•    Global Process Owners
•    Business Analysts
•    Technology delivery teams
•    Regional Client Management & Delivery Ops teams
•    Regional and Local Change Champions

Other Responsibilities
•    Embed Here for Good and the Group’s brand and values; perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

•    Business Process Design
•    Competitive Environment
•    Emerging Technologies
•    Industry Knowledge
•    IT Project Planning and Organization
•    Organizational Change Mgmt

Qualifications

Education         Graduate/ Post Graduate
Certifications    CSPO (PREFERRED)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.