Job Summary

The Product Owner (PO) is a sole person (not a committee), who is responsible for owning the end-to-end customer journeys and product vision & lifecycle. They have a delegated authority and empowerment to prioritize the product backlog to maximize the value of our products or services for both our customers and our business. Their core ethos is to make informed decisions to ensure each investment decision results in the maximum (as measured by OKRs) outcome balancing both short-medium- and long-term horizons.

•    Collaborate with stakeholders to define and maintain a clear product vision and roadmap that aligns with the Hive’s and Bank’s objectives.
•    Own and prioritize the squad’s backlog, ensuring user stories are well-defined, refined and aligned to maximise business value.
•    Align business stakeholders and technology partners to ensure a clear common objective.
•    Ensure both squad understand the why, the purpose and the mission.
•    Lead the squad to deliver relevant and impactful features balancing quality and speed.
•    Leverage data, user research and feedback to refine requirements and continuously improve the product.
•    Be an active participant in Agile ceremonies and foster a culture of continuous improvement together.
•    Own the overall product quality and outcomes by adoption key agile processes (e.g. DOR & DOD)
•    Have awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Proactively and courageously identify, analyse, and steer solutions on organizational impediments and constraints to productivity, quality, early risk mitigation, and continuous delivery of value.
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    May act as a Chapter Lead, spearheading initiatives to elevate the skills and impact of Product Owner throughout the Hive

Key Responsibilities

Product Leadership, Engagement & Strategy

•    Champion the voice of the customer
•    Build and maintain close rapport with key stakeholders ie Hive Lead, Domain Tech Lead, Engineering Lead, Solution Architects, UI/UX Designers, Business stakeholders to influence outcomes.
•    Collaborate with Hive Lead and Solution Architect, to craft a clear and easy-to-understand product vision that aligns with Hive’s strategic objectives
•    Oversees the entire product journey and vision, guiding it from inception and validation through development, delivery, operations and continuous iterations.
•    Own and maintaining the Squad’s backlog, ensuring it is aligned to product roadmap and Hive/Domain’s strategic outcomes and scorecard priorities. 

Product Discovery and Experimentation

•    Champion and integrate a culture of evidence driven decision making
•    Optimize business value of the product or serve by ensuring timely delivery of the right solutions based on customer validated and business viable features and initiatives.
•    Develop and maintain the product roadmap and Squad’s backlog with Hive Lead and Domain Tech lead using business metric / data points to determine milestones.
•    Utilize data analytics / feedback to generate idea or identify opportunity of improvement and validate these ideas or opportunities using discovery canvas toolkit or lo-fi prototype.
•    Instil MVP approach or fail-fast concept which allows the Squad to achieve result/output with minimal investment or effort.
•    Lead technical discovery studies to maximize existing investments & where necessary, develop complementary, scalable and cost-efficient technical solutions.
•    Lead and encourage cross-domain learning to enrich product discovery phase

Technical Capabilities and Excellence

•    Champion and drive an accountable & sensible technical direction to build reusable, scalable and interoperable solutions that integrate with existing investments. 
•    Works closely with technology partners, ensuring backlog items are delivered in line with Group’s technology direction and standard to mitigate technical debt, risks and to keep cost of change low.
•    Establish alignment across tech community to ensure capabilities are developed with a future proof focus
•    Adopt best practices in Agile framework to line up and deliver the backlog items, identify dependencies in the planning phase and secure contract ahead of development as part of technical DOR
•    Perform regular review and identify area of improvement during development and testing phase through automation, simplification, or innovative use of latest market trends.
•    Accountable to capture and maintain knowledge base of technical decisions, definitions and designs from Solution Review sessions

Key stakeholders

•    Squad & Hive members
•    Hive Leads
•    Domain Tech Leads
•    Engineering Leads
•    Technology Chapter Lead
•    Solution Architects
•    PO Chapter members & Leads
•    UI/UX Designers
•    Business Stakeholders
      Domain knowledge

Qualifications

Requirements & Skills

•    Experience in global diverse organisation in building overall capability and technical expertise for 8+ years
•    Leads min of 1-2 initiatives for the Hive
•    Application SME
•    Experience in industry bench marking for technical skills
•    Ability to articulate the overall vision for the Chapters and ensure upskilling of the organisation holistically
•    Experience in identifying skill gaps and mitigate risks to deliverables
•    Bachelor's degree in Business, Finance or a related field (or equivalent experience)
•    Previous experience as a Product Owner or similar role in banking product delivery using agile framework
•    Customer-centric mindset with a passing for delivery high-quality products that meet or exceed customer expectations and drive business value
•    Strong understanding of Agile principles and methodologies, including Scrum, Kanban, or Lean, and experience working in agile development teams
•    Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, stakeholders, and customers
•    Analytical mindset with the ability to prioritise competing demands, make data-driven decisions, and adapt to changing requirements and priorities
•    Leadership qualities with the ability to influence and motivate team members, foster a culture of innovation and collaboration, and drive results in a fast-paced environment
•    Knowledge of product management tools and techniques, such as user story mapping, personas, MVP, and other product roadmap development
•    Familiarity with SDLC processes and methodologies is a plus
•    Strong problem-solving skills and a proactive approach to addressing challenges and overcoming obstacles in product development and delivery
•    Relevant certifications to demonstrate expertise and commitment to the field e.g., PSPO I, PSPO II, CSPO

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.