Job Summary

•    Perform and tracking production support activities for Bank applications.  
•    Support Unix shell script design for daily BAU and change release.
•    Support MS SQL/PostgreSQL script design for daily BAU and change release.
•    Drive major incident trouble shooting, root cause analysis, workaround proposal and providing timely and accurate resolutions.
•    Drive to analyse and resolve DevOps production issue as Devops export, like K8s, Azure ADO, monitoring
•    Perform and tracking Production change release
•    Change release review and quality control to align with Bank standards
•    Support New application onboarding 
•    Coordinate application upgrade, like basic configuration change, platform migration and upgrade, etc..
•    Coordinate with Group and Local tech teams to drive Group new standards implementation, ICS remediation, obsolescence management.

Qualifications and Skills 

•    Bachelor’s degree or above
•    Strong foundational knowledge and hands-on experience of DevOps like K8s, Azure ADO
•    Hands-on Prometheus and Grafana or other monitoring tools 
•    Linux & Window & container platform operation experience
•    Network & firewall basic knowledge
•    Strong Production environment management
•    Strong oral and written communication skills in English
•    Strong communication and stakeholder management.  
•    Curious learner, willing to learn and adapt to new technologies and frameworks
•    Strong and deep understanding banking industry business knowledge is preferred
•    Basic sense of AI/LLM is preferred. 

RESPONSIBILITIES

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates.

Processes
•    Responsible for the system architecture, development, build and deployment processes of the resilience solutions to be delivered.

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Risk Management
•    The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures.

Governance
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Fill in for  regulated roles] 
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 
Key stakeholders

•    CN Business Teams: WRB, CIB, Functions
•    CN Operations Teams
•    Group/ CN Application Development & Support Teams 

Other Responsibilities
Embed Here for good and Group’s brand and values in TTO; 
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Skills and Experience

Advanced Knowledge of application, data, and infrastructure architecture disciplines
Experience with Agile / Scrum delivery methodology and related tools
Advanced knowledge of object-oriented programming languages and concepts (Python, Java, Golang, etc..)
Experience with microservices, API-first, event-driven, agent-based architecture and design
Knowledge in DevOps – CI/CD, containerization (Docker/Kubernetes), orchestration (Ansible/Salt)
Knowledge of different aspects of service design: including messaging protocols and behaviour, caching strategies and software design practices
Knowledge of infrastructure (networking, hypervisors, storage, security) - experience working with a private cloud is a plus
Experience with test automation with common test frameworks; and performance / load testing techniques at scale
Experience with metrics collection, time series queries, middleware such as Telegraf, and backends such as OpenTSDB or Prometheus
Experience with data visualization tools such as Kibana and Grafana

Qualifications

EDUCATION     Bachelor’s or Master's degree in computer science or equivalent practical experience.
    
LANGUAGES     ENGLISH, CHINESE

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.