Job Summary

Business

•    Process Audit Confirmation request
•    Support to answer enquiries related to audit confirmation process
•    Perform EOD recon and pending cases tracking
•    Prepare MIS report per required
•    Follow with country team on outstanding case 

Processes

•    Highly capable individual to perform day-to-day business support 
•    Key task is to 
•    process audit confirmation letter according to DOI and relevant procedure within the risk and control framework 
•    manage and work with multiple stakeholders to find solutions to all assigned queries in a timely fashion 
•    seek support from other internal parties such as Hong Kong Account Investigation team where required 
•    Team members should promptly re-route queries accordingly if they are unable to assist with the resolution 
•    Manage execution timelines and resolution of queries or issues within the prescribed Service Level Agreement (SLA) 
•    All incoming queries should be managed and recorded through a tracking or workflow system (eOPS) to ensure transparency and to maintain an audit trail 
•    Testing may be required periodically on the back of system enhancements 

Objectives: Please refer to the relevant job objectives designated at the beginning of each year     

Key Responsibilities

Risk Management

•    Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 

Key Stakeholders

• RM, CM, CSG, HK AI

Skills and Experience

Other Responsibilities
•    Embed Here for good and Group’s brand and values in all Group Businesses.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
 

Qualifications

• English Skills    
• Logical thinking    
• Team Player    
• Risk Sense     

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.