Job Summary

• Align to - ‘Product and Process Design’ for Cash Operations – covering all types of transactional flows – to ensure Cash is delivering a best in class operational model to support the full product suite
• Participant in Digitization agenda by leveraging technology capabilities and designing solutions that support STP.
• Responsible for ensuring Operational change is delivered in line with the change framework of the Bank and that the team is duly trained and skilled to deliver in both agile and waterfall methodologies 
• To ensure systems, capabilities, infrastructure and processes are fit for purpose and are implemented as per required standards as part of the change management process. 
• Work along with teams across the Product Design and Control footprint to leverage the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey construct
• Support UAT team in building a stronger relationship with the different stake holders from the Group Product, Country Product, Country / CSG / CMS teams, Technology and other Operations teams. 
• Have a thorough understand of the cash management business.
• Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
• Working together with Product, Engineering and PSS teams to drive correct setup for the global UAT solution. 
• Ensure preparation & execution for projects are handled with higher standards.
• Finalize and conduct User Acceptance Testing cases, ensure project management deliverables are appropriately handled in timely manner.

Key Responsibilities

 Responsible to align on the directions of Product Design and Control Operations on Strategy, Operating Model, Risk and Controls standards and compliance with regulations, and ensure business processes are aligned with the organization’s strategic goals
 Participate on initiatives to innovate and digitize processes as well as driving collaboration and best practice sharing across the network

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 

Key stakeholders

• Product
• Country & GBS Cash team 
• Technology 

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
• Promote the Group’s brand and Here for good with employees, clients and regulators. 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Maintain effective communication with key stakeholders, including regulators and staff.
• Cross Support CN processing when/if needed

Skills and Experience

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Service Delivery & Operations

Qualifications

• Academic or Professional Education/Qualifications; University educated
• Professional Memberships; relevant memberships to be agreed
• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.