Job Summary

Staff is responsible for Client onboarding, maintenance and offboarding related CLM process per local regulatory, policies, DOI, and/or internal control requirements.

Key Responsibilities

Responsibilities

• Achievement of processing turnaround standard;
• Achievement of productivity goal;
• Achievement of accuracy standard;
• Contributing ideas for improvement on processes, procedures;
• Proactively analyze to solve problems and share with team;
• Proactively raise up misunderstanding of DOI or practice;
• Rise up & escalate BAU issues timely.
• Achievement and Completion of the Management Instruction
• Timely and Successful Completion of all required trainings, including mandatory E-learning & in-team trainings.
• Complying with Code of conduct

Strategy

• To accelerate new generation of leaders.
• Manage all initiatives to get more fit and flexible in the way we work.
• Focus on proving that we are here for good.

Business

• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
• Initiating & implementing service quality initiatives
• Uphold the values of the Group and company at all times.

Processes

• Perform CLM process according to DOI and process requirement.
• Provide excellent service to internal/external clients.
• To report and escalate any potential risk identified as part of daily BAU
• To ensure no breach of SLA (Service Level Agreement);
• To control and enhance efficiency and quality as per team requirements and job objective
• To ensure the attendance of meeting and training which are arranged.
• To maintain a good working relationship within and outside the team.
• To support the Management or Team on required activities.

People and Talent 

• NIL

Risk Management

• To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
• Implement control measures and monitoring plans for compliance and operational risk management.

Governance 

• Ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money – laundering regulations and guidelines.
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications

• Strong team player, able to work in partnership with other individuals on day-to-day and long-term.
• projects
• Strong stakeholder management and engagement skills
• Solution oriented; able to manage through complex situations and able to work well under pressure.
• with a high degree of accuracy
• Strong drive to deliver.
• Knowledge of Client Management processes and target operating model.
• Experience in client service and/ or front office experience desirable; good product knowledge and
• understanding of a wide range of corporate structures
• Knowledge of the region – preferably an on-the-job experience in the region
• Excellent verbal and written communication skills is essential.
• Fluency in English both speaking and writing is essential
• Project management skills desirable; attention to detail, strong follow-through, and good judgment

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Operational
• Manage Change
• Manage Projects
• Business Products and Processes

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.