Job Summary

This key position is an exciting opportunity within Financial Markets Production Management. You will be leading a production support team responsible to provide day to day systems support on a 7* 24 shift schedule, continuously improving the system stability, working closely with development teams to understand, review and apply system change to production environment. You will also be responsible for the team development, provide coaching and guidance to the team members, set reasonable objectives and performance measurement

Key Responsibilities

Responsibilities include but not limited to:

•    Responsible for end-to-end production support for a bunch of applications for example: FMETaL, FM-DATA-Service, SSDR, FM-PTS, FM-MIS, Reporting Lake etc. Ensure the right monitoring in place and take actions to improve the stability of production environment.
•    Follow the change management process for change review and release, proactively identify the manual steps in each change and work out automated solution with Development teams.
•    Periodically review the major incidents and failed changes, work together with partner teams for improvement actions.
•    Responsible for successful initiating, planning, executing of projects and engagement of key stakeholders. Ensure the delivery of each milestone and regular updates to global teams or senior management group.
•    Manage ad-hoc projects in limited time and propose solutions to senior management, deliver the projects with good results in a timely manner.
•    Collaborate with partner teams e.g. Dev teams, project managers, to initiate and implement process improvement on incident and change management. Drive the bug fix resolution or application enhancements to improve PSS supportability of the platform.
•    Foster a culture of innovation and continuous learning, develop team’s capability of technical skills, Able to apply SRE principles in daily jobs.
•    Responsible for SLA/OLA review and update. Ensuring full and timely responses on any PID, CVE/CVM/CCM, Network segregation or other non-listed Security related requests and actions. 
•    Able to pick up any ad-hoc task.  predictive support.
•    Champion standard operating procedures (SOP) modernization, knowledge management and skills uplift to support a strategic, capability-oriented support organization.
•    Manage stakeholder communications (executive dashboards, strategic updates, transformation reviews) and ensure transparency of progress, risks, and outcomes.
•    Mentor and influence production support leads to embed strategic thinking and change ownership across the function.

Strategy
•    Awareness and understanding of the Group's business strategy and model appropriate to the role.
 
Business
•    Awareness and understanding of the technical architecture and business process of the supported applications.

Processes
•    Should be aware of ITIL processes – Incident, Problem, Change, Knowledge and Event Management

People & Talent
•    Lead through example and build the appropriate culture and values. 

Risk Management
•    The ability to interpret and identify key issues within the SETTLEMENTS applications and put in place appropriate controls and measures

Governance

•    Align processes with business strategy, improving process and operating model, Managing the changing of a culture, decision making and establishing the centre of excellence  

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    SETTLEMENTS Business and Client Solutions teams
•    SETTLEMENTS Operations
•    SETTLEMENTS Production Support Head and Development Head
•    SETTLEMENTS Development Teams 
•    Infrastructure and other Support teams

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 

Skills and Experience

•    Functional knowledge of Custody Settlements
•    Oracle / Postgres - PL/SQL
•    Compute solutions and CPUs 
•    Networking
•    Redhat Linux
•    Solace Middleware
•    Backup, Block Storage, NAS solutions
•    Ticketing Tools (Remedy / Service Now)
•    Monitoring Tools (ITRS, Grafana) 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.